sorry to hear of your problem with dell. i think i've just experienced the same problem with nero and XP. i installed a couple pieces of burning software and received conflict messages. when i tried to reboot after repairing the conflicts by throwing the .sys files away the system froze and i couldn't restart from safe, last good, or normal mode. repairing the installation has brought up the same message:"the file 'asms' is missing. . .," and then a prompt to find the file which is supposedly on the cd.
i think i'll just call dell as getting away from this prompt seems to be impossible now that i'm this far.
XPS One. Core2 Duo @ 2.2GHz. 2 GB DDR2-667. WD2500AAJS 250GB SATA. Intel GMA 3100 video. 20" WSXGA HD LCD. 2 Megapixel Webcam. 8X DVD±RW. 8-in-1 Media Reader. 802.11 a/b/g/n wireless. Integrated High Def Audio. Internal Bluetooth 2.0. NTSC/ATSC TV Tuner. Windows 7 Professional SP1.