Alienware X51 R3 BSOD with message "WHEA_UNCORRECTABLE_ERROR" - General Hardware - Desktop - Dell Community

Alienware X51 R3 BSOD with message "WHEA_UNCORRECTABLE_ERROR"

Desktop

Desktop
Desktop computer Forums (Audio, General Hardware, Video)

Alienware X51 R3 BSOD with message "WHEA_UNCORRECTABLE_ERROR"

This question has been answered by SpeedStep

HI Guys. I could really use some help.

I have an X51 r3 that has been hitting me with a lot of BSOD with the message WHEA_UNCORRECTABLE_ERROR. I have tried everything but no results so far.

 I have updated all the drivers needed, I have tested and reseated all the hardware, I tried swapping parts for others to test and it still gives me bsod.

I performed a memtest for around 8 passes and I always get the green sign of approval. I have stress tested the GPU and the CPU and they don’t fail. The HDD has also been checked. I also tried using the windows verifier tools for drivers but never get dmp files because they don’t show up on the system32 folder.

Funny thing is that this only happens while using Windows environment (normal boot) but I have used Ubuntu and even Windows on safemode and I never have an issue. Has anybody else encountered this?

While messing with Windows 8.1, using the troubleshooter, it mentioned something about the “mcupdate_genuineintel.dll”. I replaced it with a working one but same thing.

 

Please Help  

Verified Answer
  • WHEA errors are Physical hardware errors.  There are no soft fixes for HARDWARE DAMAGE.

    You could try disable of advanced sleep C states in Bios.

    "mcupdate_genuineintel.dll"

    WHEA_UNCORRECTABLE_ERROR (124)

    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

      Image path: \SystemRoot\system32\mcupdate_GenuineIntel.dll
        Image name: mcupdate_GenuineIntel.dll

    GenuineIntel.dll file errors could be related to issues in the Windows registry.  These broken registry keys can be as a result of a missing DLL file, moved DLL file, or an leftover DLL file reference in your Windows registry from an unsuccessful software installation or uninstallation. Or malware.


    Run a system file checker


    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. Follow the steps given under the heading “Windows 8.1 or Windows 8”.


    Go to the link mentioned below


    https://support.microsoft.com/kb/929833/en-us

     

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating
    Contact USA Technical Support

    Get Support on Twitter @DellCaresPro

All Replies
  • WHEA errors are Physical hardware errors.  There are no soft fixes for HARDWARE DAMAGE.

    You could try disable of advanced sleep C states in Bios.

    "mcupdate_genuineintel.dll"

    WHEA_UNCORRECTABLE_ERROR (124)

    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

      Image path: \SystemRoot\system32\mcupdate_GenuineIntel.dll
        Image name: mcupdate_GenuineIntel.dll

    GenuineIntel.dll file errors could be related to issues in the Windows registry.  These broken registry keys can be as a result of a missing DLL file, moved DLL file, or an leftover DLL file reference in your Windows registry from an unsuccessful software installation or uninstallation. Or malware.


    Run a system file checker


    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. Follow the steps given under the heading “Windows 8.1 or Windows 8”.


    Go to the link mentioned below


    https://support.microsoft.com/kb/929833/en-us

     

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating
    Contact USA Technical Support

    Get Support on Twitter @DellCaresPro

  • OMG SpeedStep You are the best! Disabling the C States on the bios seems to do the trick!

    I have been using the computer and doing CPU intense stuff and it hasn't crashed so far!

    I really appreciate your help. The world needs more people like you.