Brand new Inspiron 660 has no power

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Brand new Inspiron 660 has no power

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I've had it out of the box for less than 4 hours. It was on and I clicked the Macafee icon and it immediately died and wont come back on. The power cord is secure.  I don't feel like I should be having to take apart a machine that is brand spanking new. 

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  • Hi Bbbccc,

    I would suggest you to drain the residual power from the system:

    • Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
    • Disconnect the power cable.
    • Press and hold the power button for 15-20 seconds.

    You may try to swap the power cable of the system tower with the monitor and check if that makes any difference.

    Keep me posted with the results. I will be glad to assist you.

    Thanks & Regards
    Amogh G
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

  • That didn't work. A green light on the back of the machine comes on briefly when I reconnect the power cord but the machine will not turn on. 

  • Bbbccc

    I've had it out of the box for less than 4 hours. It was on and I clicked the Macafee icon and it immediately died and wont come back on. The power cord is secure.  I don't feel like I should be having to take apart a machine that is brand spanking new. 

     
    Bbbccc
    First open the case and check all the power and data cables are properly connected, by removing and reseating them, in case a cable was dislodged during shipping.
     
    No difference, as this is a brand new computer, best to contact Dell Customer Service ASAP, about the issues.
     
    Bev. 
     

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Hi Bbbccc,

    Please provide me the Service Tag and the name as it appears on the account via private message (click my username and then click Start Conversation) so I may access your records and check for further course of action.

    Keep me posted with the information. I will be glad to assist you.

    Thanks & Regards
    Amogh G
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here