When I turn computer on I see on the monitor Primary 0 Drive not found, Keyboard Failure, Enter Password, if I Hit F-2 for Setup or F-12 for Boot menu it says Number of unsuccessful Password attempts: 7,System Halted! Must power down. Any suggestions please.
Welcome to Dell Community Forum.
Did you earlier use a system password to log into your Dell Dimension 4600? Please run the diagnostics to determine exact point of failure. It does seem that the hard drive on your computer has failed or is not detected by the system. The Dell Diagnostics Utility is a hardware diagnostic program that is available on the Dimension Resource CD or through the "Utility Partition" populated with 32-bit diagnostics. This Utility Partition feature allows you to access the diagnostics through the Boot Menu using a single keystroke during boot, F12.
Dell Diagnostics allows you to perform the following tests:
To start the Diagnostics using the Dell Dimensioin Resource CD:
Please reply if you have further queries.
Thanks and regards,Babita S#iworkforDell
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I can not run the diagnostics, I can't do anything, as soon as it comes on ask for a password. I never use a password to log in before. Please help.
You might try clearing the CMOS, which I am thinking will eliminate the password prompt.
We understand how frustrating this can be. What kind of password is it requesting for? Is it a system password? Would you be able to attach a screenshot? Please click on the links below for steps to resolve password related issues on your desktop computer. Once the password issue is resolved, run the diagnostics on your computer.
How to replace/reseat a CMOS battery: http://dell.to/17I00Y1
How to use the jumper to reset the BIOS password on your Dell desktop computer: http://dell.to/13KK9Yv
Let us know if further help is needed.
Clearing CMOS does not clear BIOS password.
Locate the 3-pin password jumper (CLR PSSWRD) on the system board, and attach the jumper plug to pins 2 and 3 to clear the password.
NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
We hope you were able to run the diagnostics to determine exact point of failure.
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.
That did it, thank you very much.
That corrected the problem, thank you very much.
Thank you very much, the problem has been corrected
That is great news. It is delightful to know that the issue is resolved now.
Please feel free to contact us if you have further queries.