I have run into a scary situation with my parents computer (dell inspiron). I was trying to install a webcam which was unsuccessful on multiple attempts. I read on the internet that I should uninstall and reinstall everything under USB controllers in device manager to get rid of "code 37 error" which i was getting for my webcam usb driver. So I did that. The computer reinstalled the USB host controllers but the USB root hubs only came up with an exclamation mark and a message saying the driver could not be installed. Now none of my usb ports work - hence the keyboard mouse is unusable when windows comes up- and the desktop does not have any ps2 ports on the back! I tried logging into safe mode but it didnt help....I am on windows 7...Any suggestions please! the main problem is I am not in front of the computer... I did all this mess while i was remoting into my computer through team viewer....now i cannot even remote in as my parents cannot start the team viewer application for me to connect!
Well, I couldnt do anything of that sort cause the keyboard and mouse wouldnt work in any of the modes - safe mode, normal mode or last known good configuration. last known good configuration i think only checks the flag to see if the computer booted properly and uses that boot as reference - which doesnt work in this case as the computer does boot properly, just that usb doesnt work.
Anyways, the problem is solved now. Windows would not give me a system repair option on the advanced boot screen (F8). But when i put the dell windows install cd, i got the windows repair option on the F8 screen. SO i just went in there and restored my PC to a previous day and it worked. :) As far as the USB webcam goes, i think there is some error in the current wondows installation as the webcam installed without any error on a different computer. I am going to back up all my data and do a complete system restore using dell restore option. Does it format the hard disk completely so that i will loose my partition?
try doing a last known Good config from windows f8 options. Then try logging in. Once you log in to windows get the hardware id from device manager for the webcam, its under details tab. Post the vendor id and device id. That's like VEN1234_DEV1234
Mark my answer as resolved if your issue is resolvedBest Regards,VeejDeejEndorse me: http://goo.gl/C3567Dell user
Hey man, I have the same problem, except I didn't remote in. I was using it and plugged in a USB device and it said it couldn't recognize it. It uninstalled all my drivers. I tried restarting, but since there were no problems in shutting down, it didn't revert back to previous start-up. No all of my peripherals won't work, including USB mouse and keyboard.
So do I just need get the Dell Install CD? I can't use the keyboard at all, even on the boot-up screen. I don't have any PS2 ports, only USB. Will any USB keyboards work at all?
Intel(R)6 Series/c200 series chipset family usb enhanced host controller - 1C26 (code 37) cannot initialize the driver
Intel(R)6 Series/c200 series chipset family usb enhanced host controller - 1C2D (code 37) cannot initialize the driver
Renesas Electronics USB 3.0 Host Controller (code 37) cannot initialize the driver
WINDOWS 7 REQUIRES chipset drivers as does windows 8.
Device Manager displays the following message in the Device Properties dialog box, on the General tab, in the Device Status text box:
Windows cannot initialize the device driver for this hardware. (Code 37)
The DriverEntry routine failed when attempted by this driver.
Try the following:
NON WHQL drivers WILL NOT INSTALL ON 64 BIT Windows.
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
Remember your final aim is to 'restore' your compute to any time before you made the changes by using windows restore optiomn. When you put the dell windows cd , you will get the repair option on F8. Then you can take it from there and restore it to a previous point in time. I never got the repair/restore option until put the cd in at boot.
But your keyboard should definitely work in bios and till the point windows loads. Does it?
I tried one more thing before searching for the CD and it worked. I did a FULL power down (unplugged the power supply and hit the power button on the front to discharge any power on the motherboard). I waited a few seconds, then plugged it back in and it fired up.
I was able to use the keyboard to access the boot menu, but decided to try to start normally first to see if there were any issues logging in. No problems, both keyboard and mouse worked. I guess there was something wrong with the USB power, and the full power down reset them.
Thanks for the help you guys suggested. I will bookmark this page in case it happens again and what I did doesn't work. I will also look for that boot disk just in case.
No, the keyboard wouldn't even work in the bios. It even said "Keyboard not detected" or something like that. I checked the keyboard on my laptop, so I knew it wasn't the keyboard. Full power down reset the board and it worked. Guess it was just a simple USB power issue or something like that.