Dell Inspiron 530 model I530-110BWant to factory restore.Fully up to date.BIOS, Chipset, Windows Vista 64bit
Tried cmd line: in safe mode, in safe mode with command prompt, and in regular logind:\cd toolsimagex /apply d:\dell\image\factory.wim 1 c:\
That is the correct path for factory.wim fileI get this after I run cmd.
Error Restoring ImageThe process cannot access the file because it isbeing used by another process.
Also tried going to the Recovery (D:) drive, and runningPCRestore from the tools menu.I get an error, and it stops.
I was not given a Windows Vista 64 bit install disk whenI purchased the computer from Best Buy.It came with the Drivers disc, and some of the installed programsdisks.
I could do a manual reformat of the c:\drive, but I dont have a Vista 64bit installation disk.
Shouldn't I be able to download it somewhere and use the tag on the computer that has the product key?
You would figure the image restore would work, and I see others had the same problem.
Depends on which country you are in.
Depends on whether or not your warranty is up to date.
Dell may have you run diagnostics and could send a drive preinstalled with the OS.
Anything that changes the partition structure including malware can "BREAK" the restore function.
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
This thread has been locked due to inactivity.For assistance,with same issue or a different issue,please click New Post on the top right to start a New Thread.
Dell | Social Media Outreach | Global Social Media & Community