Hi Folks ...
I work regularly as a volunteer for several Not-For Profits here in Topeka, and am fairly experienced with computers, but have one I can't solve. We have an Inspiron 570 that won't connect to the internet ... There is no network adapter shown in Device Manager, and so I downloaded and installed drivers from Dell Website. One of the installations failed ... error message says "cannot proceed since device (Network Adapter) is not available". I suppose I could buy a USB Ethernet adapter and go from there, but can't figure where that darned Network Adapter went or where it could be or how to fix it. Its otherwise a very good computer which this 501c3 needs badly since its one of their best computers.
Not sure how to proceed ... Any help would be greatly appreciated.
What version of Windows?
Any lights on the ethernet port when it's connected to an active network?
Reboot and press F2 before Windows starts to load to open BIOS Setup and look for Integrated Peripherals Configuration. Select that option and make sure the Onboard LAN Controller is set to Enabled. Save any changes before exiting BIOS Setup.
There are 32- and 64-bit versions of the NIC driver for Vista and Wn 7, so are you using the correct version?
You may want to try reinstalling the chipset driver after booting in Safe Mode. Then reboot normally and try installing the NIC driver again. If the chipset driver is damaged, the NIC driver may not install.
If this answers your question, please click Yes
Forum Member since 2004
I am NOT a Dell employee
The Dell site selects files for this computer based on the service tag, and the drivers are definitely 64 bit ... The Onboard LAN Controller is enabled. Trying to boot in Safe Mode ...
It sounds like the onboard network adapter is disabled. Otherwise, you'd have a yellow icon in Device Manager.
So i have the same issue but i have the yellow icon in device Manger.. and properties said its a (code 28)
i do not have any other programs that would interfere its a vanilla install.
i have dl. all recommend drivers, done safe mode with networking not there..
pls. need some guidance
You did download and install THIS driver correct? Does it throw up any error message when you install it? Code 28 is driver not installed. Also what version of windows are your running.
HomeBuilt SandyBridge P8P67 i7 2600k @ 4.5 ghz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound CardDell Studio XPS 1645 Window 7 Pro
Forum member since 2003
all fixed :D
Could you share what you did to fix it for the benefit of any others who might have a similar issue