I WILL VERY THANKFUL TO YOU.
YOURS FAITHFUL LY
Dell replaced motherboards on 22 percent of the 21 million Optiplex computers it shipped from 2003 to 2005, due to faulty capacitors on those boards. Likely motherboard has a failed exhibiting expanding or leaking capacitors.
GX280 is one of the models with Bad Caps.
You can inspect a cap to determine if it is bad visually and otherwise. If it has the indications of swelling, brown ooze, domed top, brown ooze at the bottom, it gets VERY HOT to the touch. You may also hear of Capacitors described by the cuts on the top aka X or T or K or Y.
Dell OptiPlex™ SX270 / GX270 / GX280
Out of Warranty Support Program
Dell™ will provide OUT OF WARRANTY coverage in North, Central and South America for OptiPlex™SX270(UFF), GX270, GX280 systems with failed motherboards due to expanding or leaking capacitors for 5 years from date of purchase, or until 31-January-2008, whichever comes first.
Customers with qualifying out of warranty systems may contact Dell Technical Support at 1-800-822-8965 for service. Affected parts dispatched through Dell Technical Support will not be eligible for labor reimbursement. Note, WPD customers with affected systems still UNDER WARRANTY may continue to contact WPD as usual for warranty coverage.
For Systems Under Warranty
Contact Warranty Parts Direct as usual for part replacement coverage per the existing Warranty Service contract.
For Systems Out of Warranty
If an OUT OF WARRANTY desktop computer listed in the "Products Affected" section has a failed motherboard exhibiting expanding or leaking capacitors and is still within the time period described below, customers may contact Dell Technical Support at 1-800-822-8965 to have the motherboard replaced at no charge per Dell's Next Business Day service coverage program.
The motherboard replacement program is valid for 5 years from the original date of purchase of the system or January 31, 2008, whichever occurs first. Systems that fall outside the motherboard replacement offer terms may be repaired under Dell's Out of Warranty service program.
SX270 USFF (Ultra Small Form Factor)
GX270 SFF, SDT, SMT (All Form Factors - Small Form Factor, Small Desktop, Small-Mini Tower)
GX280 SFF, SDT, SMT (All Form Factors - Small Form Factor, Small Desktop, Small-Mini Tower)
They can occur in Power Supply, Monitor, Motherboard, etc.
Report Unresolved Customer Service Issues here: Dell - Unresolved Customer Service IssuesI do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.