I will definetly not be purchasing anything from DELL ever again in my life. Nor will my aunt purchase anything. Her computer was not working so we call the tech support to see if there was any solutions to it. The only thing Indian guy did was to clean up the computer which did fixed the sound of the desktop. He started out to see if it was a software or a hard drive issues but did not finish checking it. Then all of sudden we could not get access to the internet. The tech did called back but would call at the wrong time. He would called at midnight or 2am in the morning. When he would call between 9am and 11am we just stepped in the room missing the call. My laptop is wireless so anyone with a wi-fi laptop was able to connect to internet. My aunt's desktop has a wi-fi router and modem. Strangely, she have no internet connection on her computer. She have Time Warner Cable bundle which is the phone, tv, and internet all in one. We call the TIme Warner Cable to see if there was anything that could be fixed. The TWC tech did not seem to know what to do. She think it may be the computer or anything. She was not able to get any internet connection on the desktop. Dell do not want to refund us our money nor have their tech to come out and fixed it for free since they are the ones that messed it up. Do not buy anything from Dell. Do not purchase extended warranty or anything because it is useless. They don't ever set me up with an American because it was easier for me to understand their accent. I'm not trying to offend anybody but those with strong accent and fast talk creates frustration and language barrier.
Wow, that's unbelievable. Ok, maybe not unbelievable because I actually believe you. So let me see if I can't get you on the right track.
What I need to know is
1. The model of your Dell desktop,
2. The operating system, and
3. A concise description of your problem.
So far, you've mentioned your desktop, a laptop, your aunt's desktop, your aunt's internet service provider. But I'm not sure if you are using your aunt's ISP or exactly which computer is having the problem.
Please post back and let me know if you need more help.