I have an Inspiron 2305 all in one with touch screen functionality that all of a sudden stopped working...I spent 2 hours online with Dell tech support & they couldn't fix it - & then they told me to reset everything back to the factory installed settings. Does anyone have a better idea?
Reinstall is a typical tech support fix (all tech supports not just Dell). Sadly, in many cases that is what is required to fix some items with the complexity of the operating system.
I used to manage a hardware help desk, and my techs would strive to fix something without the reinstall, and the reinstall was a last resort, but at times it was required.
Not knowing what Dell support did, can't say if there is any other chance.
I am not a Dell Employee
Dell forum member since 2002
Home Built PC with ASUS Z170, i7 6700K CPU, Windows 10 64 bit Pro. SSD drive. Sonar Platinum Recordng Software.
Member of Nashville based R.O.P.E.