Got a new OptiPlex 580 with Win7 preinstalled. Our company downgrades them to WinXP Pro. I start the process by hitting F2 at bootup to chassis intrusion alert to "On But Silent", and boot order to Optical Disk first. Saw that the chassis intrusion was set to "Off", which I found odd, but I finished, did a save and let it reboot so I could boot to the WinXP CD.
However, got an error about a system failure, and to "power down". Did so three times then I unplugged power cord, waited a bit and then bled off any remaining power by holding the power button in for 10 seconds. Got it to boot past the Dell logo and got a message that the system had failed to boot at checkpoint , and to contact Dell Tech Support.
Tried to find this checkpoint code, but unsuccessful. Tried booting again and go the same code. Bled off the power and was able to boot to the Dell Drivers and Utilities CD so I could run diagnostics. Ran the Express Test - came up clean. Now running the tests under Symptom Tree >> Cannot Boot The OS. While it's running thought I'd ask on this forum for advice on the possible cause and "cure".
It's a brand new, out-of-the-box '580. Manufacturing date of 20110415. All others on the pallets have had no problems.
Before you go much further you need to make sure all fans (CPU, video card, power supply) are all working properly.
XP or WIN7 has nothing to do with POST checkpoint errors. Sounds like you changed ram and did other "things" to them other than software install.
These sound like AMI bios errors.
8 = func#8, BBS ROM initialization for all BUSes.5 = PCI devices.Aka you have installed a PCI card that has overlapped bios rom function and oris the wrong spec aka PCI 2.0,2.1 - 5V card vs PCI 2.2 ,2.3 - Universal 3.3V only card.
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
Guess I should have mentioned the PCI-E video card I installed for dual-monitor capability. (nVidia GeForce 8400 GS) It's a model we've installed on a number of our computers the last month (used to do the ATI cards, but we're problematic). I didn't mention it as I thought it was well removed from the boot process.
We need the dual-monitor capability; I'll take out the video card to see how it boots, but the 'cure' ... re-apply the BIOS?
If you take out the card and POST is ok then the card in your hand is the problem.
PCI-E is not the same as 32 BIT 33MHZ pci.
Which Size are we talking about?
The other Problem with a card would be it uses more than 25W of power.
The non tower versions have VERY LITTLE power for the PCI-E slot.
Thanks. I'll give it a try once the Diagnostics are complete (about another hour), then I'll post the results.
Where'd you find the code list above? I'd like to bookmark it for reference and send the link to the other techs.
The diagnostics came up clean, but it also booted up fine. Decided to see what would happen so I updated to .NET 2.0 so I could install the NIC, and then installed the BIOS again from Dell's site. So far, so good.