How to check Service Tag numbers remotely?

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How to check Service Tag numbers remotely?

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Hi, we have plenty of Dell desktops and servers at our branch offices and data centers. As I am currently compiling their expiry dates, I need to retrieve their service tag numbers remotely to save the trouble to travel to their physical locations. 

I believe it must be possible to check the service tag numbers remotely with an Windows utility. Unfortunately, the dell asset.com utility keep showing "this machine does not support an asset/service tag". Any suggestion?

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  • Hello Bhwong

    Check HERE for info that might help.

    Tom 

  • Belarc is a nice tool, too.  It will capture the Dell Svc Tag even if the PC itself doesn't have it registered in the OS.

  • Thanks, but I just want a simple utility to check the service tag and prefer not to install any huge application that might affect the performance and stability of the Dell PCs and Servers just for this simple purpose.  :(

  • Belarc Advisor is pretty slim, stable, and runs in a browser window. But it's only for personal use, not for commercial use.

    You may want to look at their BelManage software which runs over a network and might only need to be installed on a server, and not locally on every PC, but they do charge by the number of seats so that could get expensive.

    Can you reboot each PC remotely and open BIOS Setup to read the Service Tag number? That might get tedious very quickly if you have a lot of PCs, but if it's a one-time effort to read/record Service Tags, it might be something to consider.

    Ron

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • Since I'm using RDP protocol, rebooting the PC will mean that I will lost connection until it get boot into Windows again. Thus, I won't get the chance to see what is display on the remote screen during BIOS bootup.

  • I found a Dell webpage that is able to retrieve Service Tag, but you need to use IE and allow ActiveX installation:

    http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/my_systems_service_tag?c=us&l=en&s=gen&~mode=popup

    Hope this is useful to you guys too.

  • SMINFO A Dos window utility.

    Message  by MasterSlave on 12-03-2003 06:37 PM

    Pc pitstop Seems to have dos and windows versions of these.PC Pitstop
    System Management BIOS Utility
    Version 2.0 - 06/02/2000
    (WINSMB added 08/25/2000)

    ----------------------------------------------
    THIS UTILITY IS NO LONGER UPDATED. FOR A MORE
    RECENT VERSION, USE THIS FILE:
    ftp://ftp.pcpitstop.com/pcpbios.zip
    ----------------------------------------------

    PURPOSE

    This utility will dump out the information that is
    contained in your computer's System Management
    BIOS (SMBIOS) data area.

    ABOUT THE SMBIOS DATA

    Most computers made since 1998 support the SMBIOS
    standard, but not all of them fill in correct data.
    The problem is particularly bad with "white box"
    computers where the parts are assembled by local
    companies. SMBIOS data requires customization to
    correctly reflect the computer as built, but few
    local "chop shops" have the expertise to update
    the data.

    Incorrect data in the SMBIOS tables generally does
    not create operational problems with the computer,
    but will cause some of PC Pitstop's reports to
    show incorrect numbers. Both Intel and Microsoft
    are developing software (Wired for Management and
    Windows Management Instrumentation, respectively)
    that depends on SMBIOS data being correct to work
    properly.

    FREQUENTLY ERRONEOUS SMBIOS DATA

    The following SMBIOS fields are frequently wrong:

    Manufacturer and Model
    Processor clock speed
    Number of memory slots
    Size of processor/memory cache
    Maximum memory module size
    Case style (desktop, tower, etc.)

    HOW TO USE THE WINDOWS VERSION OF THE UTILITY

    **This version will not work with Windows NT/2000,
    use the SMB16 command line version instead.**

    For Windows 95/98, extract the WINSMB.EXE file from
    the zip file. Run it and it will display a window
    with your BIOS information. Click on the plus sign
    next to any record to see the details of that record.

    HOW TO USE THE COMMAND-LINE UTILITY

    For Windows 95/98, extract the SMB32.EXE file from
    the zip file. (For Windows NT/2000, use the SMB16.EXE
    file.) From a command prompt, type the following
    command:

    SMB32 >BIOS.TXT

    This will generate a file, BIOS.TXT, that contains
    a report of the BIOS data area. You can view the file
    with any text editor such as Notepad.

    MORE INFORMATION ON SYSTEM MANAGEMENT BIOS

    If you want more information on the SMBIOS specification
    and the meaning of the data, see the following URL:

    http://www.dmtf.org/standards/smbios

    http://www.dmtf.org/standards/documents/SMBIOS/DSP0134.pdf

    You can obtain the complete specification there as a
    PDF file that explains the meaning and function of
    each item.

     


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