I have a Dimension 3000 running XP Professional system and my problem is that after the Dell splash displays the keyboard quits working. It responds before then but after it gets that far the keyboard and mouse do not work anymore. I have even tried to boot with the XP CD, but I use a password so I cant get past the welcome screen. Anybody tell me what to do in this situation??
I did open the setup screen prior to this but was sure I didn't change anything,...... but maybe I did......not sure of much right now......i am lost as to do next
Are these PS/2 or USB mouse and keyboard?
If USB, it sounds like the USB drivers got corrupted since the keyboard works to open BIOS setup, but fails once Windows launches.
Reboot and press F8 before XP starts to load. Choose "Last Known Good" from the menu. If mouse and keyboard work and you get to the desktop, shut down normally and reboot normally. You'll be good to go.
If that doesn't work, reboot and press F8. This time select "Safe Mode with Networking" from the list. If keyboard works, you may be able to fix this by running a System Restore from Safe Mode by picking a restore point before the problem started. Personal files and software won't be affected, but you will have to reinstall any updates or hotfixes originally installed after the date used for the restore.
If Safe Mode doesn't work, you'll need to run a Repair/Reinstall of XP. You'll need a Windows XP Reinstallation CD with the same version of Windows as on the hard drive, eg SP2 or SP3. Personal files and software won't be affected but you will have to reinstall most/all XP updates and hotfixes again.
EDIT: If either Last Good or Safe Mode work, be sure to run chkdsk /f on the drive from a Cmd Prompt window to check for errors. If you have to run a Repair/Reinstall of XP using the CD, you should launch the Recovery Console first, and run chkdsk /r before you do the Repair/Reinstall to make sure any errors on the drive are corrected. And either way, scan for malware.
If this answers your question, please click Yes
Forum Member since 2004
I am NOT a Dell employee
Yes I have a USB mouse and keyboard.
I tried the "Last Known Good Configuration", but the mouse and keyboard didn't respond.
Than I tried "Safe Mode with Networking" but to no avail...neither worked for me....
I did not see your edit before I went to option 3 here...(I had run a check disk just two days ago so should not be any problems there), and was shying away from it but did not see any other options...this will be the 4th time I have done a clean nstall so am familiar with how to do it..
I even tried the repair and the recovery console but it didnt respond either...so the clean install was the last option....
On the bright side, I do have an external hard drive I use to back up all my settings and info (got it after doing the 1st clean install and losing documents then) so I have everything backed up on it with a recovery CD so putting everything back the way it was wont be any problems....soon will be up n running again
thanks for your help
Dell Dimension 3000 Series, Intel Pentium 4 Processor @ 2.8GHz with 1MB cache,
2GB DDR SDRAM at 400MHz
Windows XP Professional
You're welcome. Sorry my suggestions didn't help.
Hope the clean install goes well. Don't you just love Microsoft Windows..?
yes I do hope it goes well.....it is in the process of copying files to the install folders now ...sure takes awhile that is for sure...
"This might take several minutes to complete" it says ??????? LMAO...more like hours to complete
I have heard it is actually good to do a clean install every now and to get rid of junk ....what do you think of that ??
thank goodness I have two computers...
Some people do a clean install every year to get rid of all the junk that Windows accumulates. I think once a year is excessive, but then again I've got better things to do with my time.
A typical reinstall of XP, drivers etc will probably take ~3 hours, in my experience.
well i think I am screwed....the install ran for over 10 hours and did not get past 51%... so I stopped it and then tried to start it again since the instructions said about 2 hours to do...
now it wont get past the blue screen that says:
"Welcome to Setup"
This portion of the Setup program prepares Microsoft (R) Windows(R) XP to run on your computer
What do I do now???? Any help please!!!!
Do I assume correctly that you have an IDE hard drive, rather than a SATA drive? Did you disconnect all peripherals, including network/phone cable, leaving only mouse, monitor and keyboard connected during the installation?
What version of XP is on the CD, XP, SP1, SP2 or SP3...?
Reboot from the XP disk and check the color of the 4 diagnostic LEDs on rear of the tower when you get to that Welcome screen. If LEDs not all green, look up error code here.
If all green, reboot and press F2 before XP tries to load. Go into BIOS setup and set the OS Install Mode option to ON. Save the change and reboot again from the XP CD. Press R at Welcome screen to launch Recovery Console. At the prompt, type in:
chkdsk c: /r
Press Enter and go take a long nap while it checks the hard drive. If it fails or you get error messages, the drive may be toast.
When chkdsk is done, reboot from the CD again and press Enter to start the setup again. Remember to delete the existing C: partiton and reformat the drive during the setup.
Assuming the install goes well and you get to the desktop, reboot again and set the OS Install Mode back to OFF. Then install all the drivers -in the correct order!
I just ran across your post.
About the keyboard issue that I had. I finally got it solved.I was working on a friend's Dell Dimension E521 when I experienced the exact same problem---loss of keyboard and usb ports.I tried all the different ports that were suggested as a fix. None of that worked. Also this machine had no PS2 ports at all.This is a friend's computer. After thoroughly looking over her computer, I noticed that one ofthe front USB ports had a few bent pins. I thought to myself, perhaps that's got something to do with it.(maybe causing some grounding/shorting problem). So I straightened them out the best I could. Then I did the unconventional,unspeakable,unmentionable.......I removed the CMOS battery and turned the computer on (WITHOUT the CMOS battery installed).and VOILA!!!!! I had a keyboard again. I really don't whether it was straightening out those pins or re-booting withoutthe battery that actually did the trick but one of them worked. I don't know if it will help anyone else but it worked for me. So, if you have nobent USB pins, you may want to try the boot-without-battery trick. (At your own risk)