I got this keyboard yesterday and got it to sync once. However, something went wrong and it wasn't accepting any input. So, I removed the pairing and was going to try to re-discover the device. However, I can't get the keyboard to go into discoverable mode. I hold down the button to put it in discoverable mode and nothing happens. I've held it down for 5 seconds as well as 30. I turned it off and back on, I removed the batteries, but it won't go into discoverable mode any more. Any ideas?
I have the exact same problem.
Used to work fine. Just turned it on for the first time in a while. The blue light stays solid. Can't figure out how to get it to go into discoverable mode.
I've held down the button for 5 seconds, a minute. took the batteries out. tried new batteries. pressed the buttons on and often dozens of times, etc.
it's really annoying because i just bought a USB/Bluetooth connector for my new laptop specifically so I could use this keyboard again.
I'm not sure why this owrks, but we've had the same problem with one of those keyboards at my work.
The only way we could get it to work was to either put two flatish batteries in the keyboard, or put 1 flat battery and 1 fresh battery in.
This worked for me. When I turned on the keyboard, the blue light stayed on even after I pressed the bluetooth discovery button. I switched one of the fresh batteries with an old one and was able to pair the keyboard to my laptop. Strange but it worked.
Y-RAQ-DEL2 is DELL Part Number: GM952 FJ905
Manufacturer Part# : FJ905Dell Part# : 310-8142
Bluetooth 2.0 EDR USB adapter
Custom Instructions for R132660.EXE: Hard Drive Installation (via WinZip) with Setup.exe File for R132660.EXE Download 1.Click Download Now, to download the file. 2.When the File Download window appears, click Save (Windows XP users will click Save) this program to disk and click OK. The Save In: window appears. 3.From the Save In: field, click the down arrow then click to select Desktop and click Save. The file will download to your desktop. 4.If the Download Complete window appears, click Close. The file icon appears on your desktop. Install 1.Double-click the new icon on the desktop labeled R132660.EXE.2.The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\R132660. Write down this path so the executable (I.e. Setup.exe) file can be found later. 3.The Self-Extractor window appears. 4.Click OK. 5.After completing the file extraction, if the Self-Extractor window is still open, close it. 6.Click the Start button and then click Run. 7.Type C:\DELL\DRIVERS\R132660 in the Open textbox and then click OK. 8.Run setup.exe, follow the on-screen installation instructions.
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
Weird but I have confirmed that this fix works also finally got my keyboard to work after days of stress!
The computer creates the pair code and you have to enter it on the keyboard