Alert! Previous shutdown due to thermal event

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Alert! Previous shutdown due to thermal event

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System : Dimension 3000 Hello, i'm having a problem with my Mother's computer. It is shutting down (completely powering off) and will not come back on for several hours, sometimes days. When it does power back on, before booting into windows, i get an error message that reads: Alert! Previous shutdown due to thermal event. I do not know what the problem is, both the case fan and power supply fan work properly and i have removed all of the dust from inside the case, including from the cpu heatsink. The case is not missing any expansion slot covers either. When i check the logs in the bios nothing is showing up at all. The computer is out of warranty and i'm stuck on what to do? thanks.

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  • jholty

    Have you checked, that the front panel air intake is clean?

    Open the case and check that both the processor and chipset heatsinks are still firmly attached to the motherboard.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • hello and thank you for the reply.

     

    yes, the front air intake panel is clean.  i cleaned it when i removed the dust using a vacuum and compressed air yesterday when i went home to my parents house to look at this issue.  apparently it has been happening for awhile now, at least 2 weeks or longer but they just notified me of it.

     

    yes the heatsinks were firmly seated and did not wiggle or move when i cleaned them

     

    i'm stumped!

  • jholty

    Try clearing the 'Event Log' in the system setup [BIOS] and see what happens.

    Start the system.
    Press 'F2' to enter System Setup.
    Highlight 'System Event Log' and press the 'Enter' key.
    Highlight 'Clear System Event Log' and press the 'Enter' key.
    Press the 'Esc' key twice to restart.


    See HERE

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • I will do this ASAP.  I don't live with my parents so it may take a day or two for me to get over there.  I will report back with my findings.

  • i have no idea how, but the computer has stopped overheating and shutting down.  i have no idea what fixed the problem.  i have been too busy to go over there and get the bios logs so i don't know what she did to fix it.

  • shesagordie
    jholty, Have you checked, that the front panel air intake is clean? Open the case and check that both the processor and chipset heatsinks are still firmly attached to the motherboard. Bev.

    Hello jholty, I suggest that shesagordie's recommendation to clean the system, is why the computer stopped shutting down due to an overheating condition.

    This is a common issue on many systems with a few years of operation.

    Thanks for the reply that the system appears to be working normally now, as it may be helpful information for others that may experience this same or simular issue.

  • jholty

    i have no idea how, but the computer has stopped overheating and shutting down.  i have no idea what fixed the problem.  i have been too busy to go over there and get the bios logs so i don't know what she did to fix it.

     

    Happy to hear that the problem is resolved.   Big Smile

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Worked for me, you are a genius!

    Thank you.

  • loch1

    Yes

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell