I turned on our Vostro this-afternoon, and it shows the big Dell logo on the screen and the F2/F12 prompts, but it doesn't budge an inch from there. I can't F2 or F12 to get the boot menu or setup/bios screens, it just stays on that initial screen, the F2/F12 never disappear (as I believe they did when the system was working).
So this problem seems to be occuring when the bios is initializing(?). It's not getting to the OS at all (WinXP, by the way).
Troubleshooting: I essentially returned the machine to OEM form by removing my TV Tuner card and the additional 2GB of RAM that I added, as well as unpluging everything (printers, external drives, etc). I've never installed a new video card, I use the onboard intel video.
This is my wifes computer, she's very computer literate, and basically uses this for the regular stuff, surfing, email, photos, etc., and didn't install anything or make any changes prior to this problem.
Does anyone know what this could possibly be?
How will Dell support handle this?
Member since 2003
Hi DEV MGR,
I couldn't get to the BIOS, too, like described in the first post and followed your instruction in following order:
- I unplugged my both HDD (data and power cables).
- I unplugged my USB keyboard.
- There was no extra graphic card (Graphic was onboard.).
- I connected the monitor via VGA.
- I plugged in the power supply cable.
After restarting I could enter the BIOS (The F2/F12 message appeared.).
-I plugged in the keyboard.
After restarting I still could enter the BIOS.
-I plugged in one HDD (data and power supply) and restarted.
-I received the message couldn't find NTLR (something like that).
-I shut down the PC and unplugged the drive that was connected.
-I connected the other drive to the mainboard (data & power cables).
After restarting Windows XP started.
-I shut down the computer.
-I plugged in my second HDD (data & power).
-I restarted -> XP was still starting.
Problem is solved. Actually, I don't know how.
Cheers, DEV MGR, for your detailed support!