I have a Dimension 2400 desktop that has been passed down to our daughter - was the family PC and now it's the 10-year old's. Unfortunately she's somehow put a password on it and doesn't remember what it is... so I tried the ctrl+F11 option.... Unfortunately it's not taking me to the place where I can do the recovery on the hard drive. We've done it once before - right when "handed down" the PC - about 6 months ago. I'm at a loss and I'm not sure how to get into the restore menu and can't even get logged in to change her settings. Seriously driving me crazy here. Before I spend $100 for Nerdz on Call or Geek Squad to come out and fix it I was hoping someone would have a suggestion...
jck1972Dell's PC Restore by Symantec utility is installed on Inspiron and Dimension systems shipped on/after 7.16.04.This restores the computer to it's factory condition.For computers purchased before that date, you need to carry out a clean reinstall of XP.First, disconnect all the peripherals from the system except the keyboard, mouse and monitor.How to configure a Dell Dimension series system to boot to the CD or DVD drive.This XP reinstallation guide is excellent, or you can use Dell's Restallation Guide.While installing, remember to delete all existing partitions when you are prompted, then recreate the partitions and format the hard drive, following by installing XP.Note: You need not delete the small 40/50mb EISA Partition, if you wish to keep Dell diagnostics on the hard drive.After installing XP, you need to install the drivers and applications in the following order,Desktop System Software [if applicable]ChipsetVideoNetwork Interface Card [NIC]AudioModemAll other drivers.Then, install the Anti Virus utility and update the definitions, followed by all the critical Microsoft updates.Try to note the type of hardware devices you have, prior to reinstalling the operating system. This can help you select and install the correct drivers and applications.Bev.===================================================Please don't send me questions about your system by DCF Messenger.Post the issue in the appropriate Board, where they will be answered.
If my answer was helpful, please use the 'Did this answer the question' and click: YesForum Member since 2001I am not employed by Dell
Hi - unfortunately I think I'd rather pay the $100 than completely screw it up and then have to pay more than the $100... thanks for the idea but I'm about as technically inept as they come....
Ctrl+F11 was easy for me... anthing that requires deleting stuff and maually doing this is probably not going to work well for us.
If you're talking about a Windows password, see if this method will help you clear it, and it's free! Don't know if it still works because Microsoft is constantly patching holes.
There's also this directly from Microsoft, but requires there be a second account on the PC for which you do know the password.
If neither of these work for you, Google: XP password -and you'll find lots of other methods to retrieve or delete XP passwords. I'd do that before I let anybody at The Geek Squad mess with my system, even if they were willing to do it for free.
If this answers your question, please click Yes
Forum Member since 2004
I am NOT a Dell employee
I'm probably too late to help, but I've actually had this exact problem on my daughter's Dell Dimension 2400. Windows XP Home has an Administrator account by default that you can reach by starting Windows in safe mode ( F8 just before Windows begins to load ). I've found that most folks forget about this account and do not go to the trouble of giving it a password. I amazed my daughter by accessing this account and using it to reset the password on her account. Sometimes a strange password gets set on this account during installation, and if that has happened I guess you have to do it the hard way. If you're lucky, though, all you do is hit the return key if clicking on Administrator asks for a password.
Dell Forum member since 2005
JackShack to the rescue...again! ;)
Well, it seemed like a good idea at the time. :smileysad:
It certainly helped with my problem. I've since gone back an examined the links Ron provided more carefully and the Microsoft note actually does mention using the Administrator account and simply selecting OK if no password has been assigned. It isn't mentioned until late in the note, however, and the first time I looked I missed it. I apologize for barging in.
The more the merrier. ;)
And I wasn't criticizing you, really...
Thanks, Ron. I appreciate knowing that.