Just received my new XPS 420 with the ATI TV Wonder Digital Cable Tuner.
Problem is,,, The Dell phone salesperson had verified to me I had ordered and would receive the 'Internal' AT TV Wonder Digital Cable Tuner,,,however,,, I just unpacked it to find the 'External' ATI TV Wonder Digital Cable Tuner.
Just called Dell Sales (several times) no salesperson could provide the P/N for an 'Internal' ATI TV Wonder Digital Cable Tuner "board" (in fact they couldn't find a part number even the 'External' unit).
Appreciate a P/N for the Internal that can be verified through the Dell website.
After spending in excess of $2K for this machine, I'm beginning to think this may have been a big mistake.
Also, my invoice shows this unit at $180, whereas the website listed it for $180. No one on the phone at Dell would address this issue and would only advise I return the unit.
Salesperson's phone extension was disconnected when I called (less than one week after having placed the order). All calls were put on hold for long delays with an occassional shout by a passerby into the Dell persons phone. Gee, is this the new "Dell Experience" one can expect when buying a premium model from Dell?
Dell XPS 730X H2C Stealth Blue AnodizedIntel Core i7 965 @ 4.06GHz factory overclocked Batch 3841A7116 GB SuperTalent DDR3 1866MHz (3 DIMMs) (Dell MOBO 1600)EVGA GTX 295 CO-OPWestern Digital Caviar Black 1 TB SATA II 3.0Gb/s HD 32MB 7.2KWestern Digital Caviar Black 1 TB SATA II 3.0Gb/s HD 32MB 7.2KHitachi 1 TB SATA II 3.0Gb/s HD 32MB 7.2KSeagate 1 TB SATA II 3.0Gb/s HD 32MB 7.2KPioneer DVD-RW DVR-216D SATALiteon PLDS BD-RE DH-4B1S SATAATI 650PRO HDTV Tuner W/Media RemoteSound Blaster X-Fi TitaniumDell 19-1 MCR with BluetoothLogitech MX5500 Blue Tooth Keyboard and MouseWindows 7 Ultimate 64BitGateway FHD 24" HD 1080P 3ms UltraResponseBose Companion 3
I had tried Customer Support but their recommended solution was for me to return the ATI Wonder 'external' unit. When I tried to Dell Technical support on this question, no one could provide a part number for the internal ATI Wonder Digital Tuner Board.
I'm not inclined to return the external ATI unit until I know for sure Dell actually stocks & sells the equivalent 'internal' unit.
I tried your part number on the Dell website but it doesn't come with any hits.
Also, should'nt these tuner units come with a remote control?
I was a little surprised when I received my ATI Wonder Digital Cable Tuner with my XPS420 as well.
Like you, I thought it was going to be internal until I realized that it has a slot for the Cable Card option. If the unit were internal I can't image how it would be able to support a Cable Card. Dunno. That is just what I am assuming.
If you have no need for a Cable Card then if I were you I would return it and got a non-digital (analog) unit.
From what I understand, a digital tuner and a digital cable tuner aren't necessarily the same thing, with cable being the critical word.
A digital "cable" tuner has a cable card slot. The cable card eliminates the need for a clunky IR blaster/cablebox near your pc. Cable companies generally make it a hassle to get a cable card, since they'd rather charge you the higher monthly fee for a box versus a lower monthly fee for a small card.
An over-the-air digital tuner will enable you to receive the free broadcast channels, but none of your cable channels.
I don't believe ATI even makes internal digital cable tuner cards any more. They only make a USB connected external box for digital cable. ATI still makes several over-the-air digital tuners.