IDE Device Failed: Blank Media or No Media is present in Optical Drive

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IDE Device Failed: Blank Media or No Media is present in Optical Drive

  • Hello,
     
    Can you help me with this error message.  My computer does not reboot and when I ran diagnostics this was the error message.  What does that mean and what do I need to do?
    Can I recover all the data from the computer or do I have to re format the computer?
     
    Thank You in advance
  • LV2007

    What is the computer model and version of windows?

    The 'Blank media or no media is present in optical drive' diagnostic message, means that you failed to insert blank CD/DVD disks into the optical drives prior to running the diagnostic tests.

    Did you run run the extended tests, or the express test?

    Bev.


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  • No I did not.  I do not know how to do that either.Can you Please walk me thru the steps.   I appreciate your help
  • Computer model is Dell Dimension 3000 with XP Home Edition
  • LV2007

    How to run the Dell's Diagnostics Utility

    After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

    Bev.


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    Message Edited by shesagordie on 12-22-2007 11:15 PM

     

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  • LV2007

    What is the reading of the power button LED, green, blinking green, solid amber, blinking amber?

    Check the sequence of the diagnostic lights on the back panel of the case.

    Bev.



    ===================================================
    Please don't send me questions about your system by DCF Messenger.
    Post the issue in the appropriate Board, where they will be answered.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Thank You Bev
  • LV2007

    :)

    Bev.


    ===================================================
    Please don't send me questions about your system by DCF Messenger.
    Post the issue in the appropriate Board, where they will be answered.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell