The difficulty that you are experiencing is a problem with software, not hardware. For the best results, you should post your question in the appropriate softwawre forum.
As for possible causes -- it would seem that one of the other programs running on your system is taking precedence over the active window. It may be a normal background process gone haywire or possibly worse. I would suggest that you start your search for this by determining if this happens inSafe Mode.
Thanks BB - I couldn't see where to post for s/w issues so I chose this just in case it was my PC rather than application
I'll try the safe mode option you suggest (the "or worse" comment scares me! :smileysurprised: ). Would you be able to tell me how I can run in safe mode please? I know that when the PC shuts down abnormally it gives you the option to choose, but how do you choose that mode from normal start up? Usually I just press the button and it does its own thing... thanks...
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Check Ron's suggestion about troubleshooting this using MSConfig. You can also use MSConfig to get the system to start in Safe Mode. Click Start -> Run and type in MSConfig. Click OK. Click the BOOT.INI tab and click the check box for /SAFEBOOT and leave the dot in MINIMAL. Click Apply and then OK and restart the system. It will start in Safe Mode.
To keep it from starting in Safe Mode, uncheck the box for /SAFEBOOT. Click Apply, Ok and then restart the system.
Message Edited by RoHe on 07-06-200610:47 AM
My system is Dimension 8300 and I am using Windows XP
Thanks Ron, I did the scan however I was not asked to replace anything. I just got the Task Manager listing all the processes when I clicked on the tab but I could not make head nor tail of what I was supposed to be looking for, some were under my username, some under SYSTEM..
On restarting I tried the Start again but no 'Run' appeared. :smileysad:
I have Norton 2006 Antivirus/Internet/Go Back currently on the machine - however this problem has been for quite a while (altho not today! :robothappy: )
One thing I did notice was a large memory usage (KB) for the CCAPP.EXE under the processes tab - sometimes when I log off, after logging out of Yahoo Internet and Close Down the PC I get an error message telling me CCAPP.EXE or similar has a problem or ends abnormally or something ????? I also get error messages on closing down for Yahoo sometimes. I wonder if this is linked somehow? It does give me the option to Debug but I can't understand what it is saying.
Not sure where to go from here as I do not have the 'Run' available to me. I used to. No idea where it's gone and the scan hasn't identified it as missing... ??
PS you also mentioned the 'bigger' problems - could you give me a clue as to the possibilities please? I need to know how bad this might be. Thanks
EDIT: can I just add that I have noticed something called CheckIt Diagnostics on my applications menu. Should I give that a try? It gives a variety of things to check ie video, processor, modem, memory tests etc ????? grateful for any advice... esp on what to check!
Message Edited by From_Earth on 07-06-200605:52 PM
Message Edited by RoHe on 07-06-200607:19 PM
hmmm.. I'm going to go with the possibility of 'bigger problems', I recommend letting your system start up and 'kinda idle' for a while, then check the processes tab in your task manager, be interesting to know whats running in the background...
As for the missing run command, I'm not sure if thats a customizible feature on the start menu, you could right click your start menu and search around in there to see if theres a box that disables run command(i'm on an adminstratively locked machine, so I cant even right click things lol). I haven't heard of alot of virii or trojans that disable the run command, so that makes me wonder
Hello Ron - Many thanks for your time
I followed your NotePad instructions and rebooted. The Run did not appear on the Start Menu.
I went back into the Start Menu properties to see if there was anything I was missing re customisation. The only other option was to click on and select "Classic Start Menu" instead of the simple "Start Menu" I was currently using. When I clicked on Start this time Run was included on the Menu!! I have no idea whether it was your cut/paste or not. And I still have no idea why the Run is not showing on the other Start Menu (I selected it to show 10 apps instead of 5 and it still did not reappear) tho.
The next step is for me to try your msconfig advice to see if anything is stealing 'focus'. Shall I just go and try that now??
As an aside I did run a QuickNorton Scan and also a full Norton Spyware scan (which recommended removal of 1 item and quarantined another 3) the system scan didn't throw up anything. My system status is healthy and my Norton live updates are up to date.
CPLyon - Task Manager advice - thanks also
Yesterday when I followed Ron's sfc advice, around 95-99% was for my System Idle Process. Most of the others were at zero CPU, however I did notice the following files had 1% sometimes flashing up:
PcSync2.exe, CCAPP.EXE (I think), LAUNCH~1.EXE,svchost.exe (system user name rather than mine, network service or local service), possibly a yahoo one beginning Y ie ycommon.exe, and also a Mavis Beacon application MiniMavis.exe. PS I can only quote the names as I did a printscreen but as the 1s and 0s kept changing I could not catch them.
One thing I did notice is that most of the Image Names under the Task Manager 'Processes Tab' were only listed once. But svchost.exe with system username was listed twice. Should that be so ?
Ron - I do believe your cut/paste worked in Classic Start because when I clicked on Run via Start Menu it had the sfc command in it already :smileyhappy: !! Thank you so much
Just for the record I have not been having that active/inactive switching problem for the past few days! I have no idea what has happened because I have not even started on the solution yet!
:robotwink: ...back to business...
I typed in "msconfig" as you have directed however altho I can see many miscellaneous items such as minimavis.exe, realplay, sonic update manager, AOL icon etc that can obviously go there are some items that look like they are part of the system ie located in program files such as modem, system dumprep (?), windows ie \system32... I don't think I know enough to ensure that I don't uncheck something that should be checked (what could be the possible consequences)? Some items I can't even identify what they are and what they relate to... there is one item on the tab that does not have any startup item name, no command listed - instead it just has a location. Is that normal?
I can see things like sonic update managers and tuneshelper etc can go tho... is it okay for me to uncheck those that I can recognise first or does that defeat the object?
Grateful for your opinion... thanks
Precision Tower 5810, Quadcore Intel Xeon E5-1630 v3, 3700 MHzRAM:16 GB PC6400 DDR4 SDRAM 1066MHzHDD: 2x ATA ST500DM002-1BD14 500GB SATA non RAIDDVD:HL-DT-ST DVD+-RW GTA0N SCSI and PLDS DVD+-RW DH-16AES SCSIVideo: nVIDIA Quadro K4200 PCIe 4GBAudio: Recon3D PCIe, Altec Lansing ADA995 5.1 speakersMonitor: Dell E2011H
7.1 pro sp1 64 bit
Message Edited by RoHe on 07-08-200608:47 PM