I just got infected, and I want to reformat. But I can not find my PC Restore nor can I find out how to reformat. Can you send a link or some kind of step-by-step thing to reformat. Please and Thanks
In the future, by using the Advanced Forum Search on the bottom of this page, you can quite easily find the answer to this often asked question.
Systems shipped after July 15, 2004 came with Symantec PC Restore. This utility restores the computer to an "as-shipped" condition. If you haven't reformatted, repartitioned, or otherwise modified the master boot record, it should work. Click here for instructions about Symantec PC Restore.<ADMIN NOTE: Broken link has been removed from this post by Dell>
If the Symantec PC Restore utility won't work, but still resides on your computer, a Dell customer has figured out some ways to get it to work again. Note - If you removed this partition, it is not recoverable, cannot be downloaded from the internet, and cannot be shipped from Dell. Click here for ways to fix Symantec PC Restore. Users have also reported that the partition can be restored with Ghost 2003, and Ghost 9 using the '03 capabilities of it. If you boot to the Ghost 9 CD, select Advanced Recovery Taks, select Utilities, then Restore Legacy Image it should work - but you want to verify the image before attempting the restore. It's in a folder called IMG.Systems that shipped beginning in early 2005 ship without Windows XP. You can contact Dell and request a CD and wait for it to ship, see Contact Us at the bottom of the page.
With over 30,000 posts (through early 2007), Rickmktg hasn't bought a Dell computer since July 2005, but has bought two Lenovo laptops...