Member since 2003
It's a Dell Otiplex Gx280 with Windows XP.
One thing that worked, which was weird, I went into the BIOS. I made no changes, got out, booted up and the mouse and keyboard were working.
Message Edited by Dev Mgr on 11-29-2005 09:01 AM
We are having similar problems with GX620 systems having the USB keyboard lock up as the users are typing, surfing, etc. Just out of the blue the keyboard will become non-functional. Nearly everytime switching the keyboard to a different USB port will make it functional again, but in a couple cases that didn't work either. As a general rule the USB port closest to the onboard NIC port is used for the optical mouse. The USB port next to the USB port used for the mouse is the one we've used for the keyboard.
We are having that happen frequently on some GX620's and not at all on others. All were loaded with the same OS image at the start. We're running XP SP2.
We also have had that happen a couple of times with the USB optical mouse. Switching to a different USB port for the mouse always has solved the problem.
I may go check for a BIOS update, but these are fairly new systems. When I installed the first one a couple months ago the BIOS version was current. Any of you Dell people aware of a recent BIOS update for the OptiPlex GX620 systems?
I have several Dimension and Optiplex workstations that will for no reason stop responding to both keboard and mouse. All are either Dimension 8400 series or Optiplex GX280 series.
I don't think USB has anything to do with the problem because half of the workstations are PS2 connections and the other half are USB. Both types will stop responding, requires a reboot to get them back working again.
From what I have witnessed: An individual will highlight text in a box either within a browser or application then go to type over the highlight causing the keyboard and mouse to completely stop working. I don't understand the problem at all, but it does exist at times, then goes away.
All units have the latest BIOS version available from Dell.
Has me scratching my head....
Message Edited by ManyDimensions on 02-23-2006 04:56 AM
websurvivor wrote:We also just got a bunch of GX620's that can take a very long time to recognize the USB keyboards every time the computer boots up, but once they are recognized there's no problem. Many users are complaining about how long it takes before their keyboard works, however. I'm beginning to get a very bad feeling about these USB keyboards... why in the world did Dell start getting rid of PS/2 ports?