Dell has two utilities available for download that may or may not help with installing the Service Tag number. I have listed them below and you can give them a try. The utilities are not for all Dell systems and in the event they do not work on your model you will have to contact Dell Tech Support again. After you explain the problem with the motherboard replacement and the need for installing the Service Tag number, Tech Support should send you out the right utility. Since the Service Tag number is basically the serial number of the machine, it should be installed in the event of possible re-sale and Dell should have no problem with that reasoning.
Click here for a download of SVCTAG.EXE which is a Service Tag utility.
Click here for a download of ASSET.COM which can be used to install the Service Tag using the following command switches.....
asset /s [XXXXXXX] Sets either a 5 or 7 digit code. X's being the tag. (Try using both a small and Capitol "S" if one switch doesn't work)
I have a Dell XPS T500 and thanks to Majestic for SVCTAG.EXE. I could change the service tag.
I would also like to change the Service Tag field to an in-house number. Both SVCTAG.EXE and ASSET.COM are unable to make the change. I have upgraded the BIOS to version A11. Any suggestions/ideas/thoughts are welcome. Appreciate it very much.
Kadoodle, is the number you are try to install contain the necessary 5 digits or does it contain more letters and numbers? With the XPS T series the Service Tag number should be limited to 5 characters, if you are trying to install a larger number that maybe the reason it isn't working. As for the ASSET.COM program, that program won't change the Service Tag number on a XPS T model.
P.S. (For future readers) In checking the BIOS history for the XPS T model BIOS version A07 expanded the characters for the Service Tag Number from 5 to 7. If you are using BIOS version A07 or later then a maximum of 7 characters can be used in the Service Tag number.
Message Edited by Majestic on 11-01-2005 08:25 AM
Thanks for the super fast reply. I meant asset tag that is not working. Changing the Service Tag using SVCTAG.EXE is fine - thanks to you.
I tried SVCTAG.EXE and ASSET.COM, both unsuccesful. The number that I would like to put into the Asset Tag field contains one letter and followed by 6 number ie Txxxxxx. Asset.COm gave error "Working Buffer Size provision failed. Error Code 86"
I could be wrong, but the original Service Tag number was put into the Asset Tag field. And, Service Tag field was originally empty. I run a vbscript to query the BIOS and Assert Tag does exist. I had changed the Asset Tag field on a Dimension PC's before.
Many thanks for your help.
You are right. I reboot my machine and asset tag field is not display in the BIOS.
Dell ASSET.COM Version 1.07 is capable of handling 7-Digit Service Tag numbers. Version 1.05 of ASSET.COM will not support a 7-digit service tag product shipping from Dell.
If the old version of ASSET.COM is run on the new 7-digit service tag product, the service tag will not be displayed properly by ASSET.COM
Is there any specific file names that correspond to the ASSET.COM Version? I would like to try them.