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DELL Screen Frozen F2 F12 does not work after reboot HELP?

  • My son was on his computer and it froze.  He rebooted it and now there is a dell screen it has F2=Setup and F12= start menu  .  I click on either one and it doesn't do anything.  How do I get out of this screen?  Dell Dimension 2400 Desktop

    Message Edited by alwaysaproblem on 04-26-2005 10:25 PM



  • Do you mean you're clicking with the mouse, or pressing the F2 or F12 key on the keyboard? The mouse won't work on that screen.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • I press the F2 or F12 on the keyboard and nothing happens.
  • I also tried alt control delete and nothing happens. 
  • Any beeps when you power up the system? Look on the back of the system to see if there are any LEDs. Are they all green? If not, the code may help to identify a hardware problem.

    Is this a USB keyboard (flat connector) or PS/2 keyboard (round connector)? If USB, try plugging it into a different USB port. Not all USB ports are active during boot. If no USB port is active, try borrowing a PS/2 keyboard from another system. If it's a wireless keyboard, make sure the batteries are ok, too.

    Does it get anywhere beyond that Dell screen with F2 and F12? Any error messages?

    Ron

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • When I rebooted the computer I held down the F2 button it made a beeping noise but it didnt do anything.   It still stayed at the dell screen.  Then I did the same thing with the F12 button, no noise and still nothing happened.  The keyboard is the one with the round end.    It still sitting the way it is.  I havn't had the time to call Dell and sit for 3 hours on the phone but my son is so mad that he can't use the computer.
  • Check for green LEDs on back of the system.

    Don't hold the Function key down. Just start tapping the key as soon as you turn the power on. If you hold key down, it may cause 'keyboard error' and fail.

    If that doesn't help, you should contact Dell for assistance. I hope it's still under warranty.

    Ron

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • Just wanted to let you know how I fixed it and hope this could help someone else.  I called Dell and they made me unplug the hard drive and plug it back in.  WELL IT WORKED  ...FIXED IT.  Thanks RoHo for your replies!!
  • That's great news! Can't imagine why that worked, but who am I to argue with success? Who says Dell Tech Support isn't helpful? ;)

    And thanks for sharing this so others might benefit.

    Ron

    Message Edited by RoHe on 05-01-2005 09:16 PM

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • I had my PC frozen on the Dell start screen - turned pc on and off several time, then decided to unplug and replug it before I opened it to try the previous fix, it started right up and finished the install of windows 7 replacing win xp.  No idea why this got it going but it sure made me happy.