Does anyone out there know how to erase all on Dell PC, so I can restart with factory disk ((Drivers and Utilities--- Dell Photo All-in-one Printer) not worried about saving any files or photos, It is a Windows XP ( I know there will be no more support in 2 months for XP). just need to restart from scrath. When I put disk in C: nothing happens. Please Help
Ricky J Dupre
RJD1234Question: The day you had me reset the computer board, When I moved the pin from 1&2 to 2&3, was I supposed to plug the computer back in to 110 volts when it was on 2&3, or did it clear with the battery? Just checking because I did NOT replug it to 110 volts for the 5 seconds ( I went 2 minutes).
If my answer was helpful, please use the 'Did this answer the question' and click: YesForum Member since 2001I am not employed by Dell
RJD1234No, I'm Sorry you misunderstood what I was asking, I am not asking to reset 110 volt power supply. What I am asking is, after I unplugged the hard drive and removed the pin from 1 & 2 , should have I plugged the hard drive BACK in after I placed the pin on 2 & 3 pins for 5 seconds THEN unplug hard drive to replace the pin back to 1 & 2 to reset BIOS? In the Manual I did not see one way or the other.
Why, was the hard drive 'unplugged'?
Whenever the BIOS are reset to defaults, all the drives, including the hard drives should remain connected.
RJD1234The Win XP Disc is a Dell reinstallation Disc with SP1, and the same version as factory installed. There are 2 Beeps in burst (only) at start up. all Peripherals are disconnected except the one you mentioned above. The board tests good with system diagnostics.
Sorry, but 2 Beeps are not a recognize code, see page 22 here:
Dell Diagnostics does not test motherboards, only the components attached/connected to the MoBo,.
The only 100% procedure for checking a motherboard, is to replace it with a Known Working unit.
Motherboard testing is virtually impossible, due to the complexity of it's components.
Unfortunately, while you can make an informed diagnosis, many times computer troubleshooting is diagnostics by substitution.
There is no such thing as "Dell Microsoft Office Suite 2006"
These would not be bootable or OS disks.
BCD status: 0xc00000e9
This indicates a Bad Drive.
No amount of re-formatting is going to repair a physically bad drive.
The 2 beeps are black screen of death.
This particular line of errors though comes from windows VISTA ,7 or higher not XP.
Report Unresolved Customer Service Issues here: Dell - Unresolved Customer Service IssuesI do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
OP, it's not quite clear what you want to do. Do you want to repair or reinstall Office, or completely start again and lose all your data by restoring xp to factory settings?
If it's the latter you may still have your recovery partition intact so on booting up press Ctrl + F11 (this is the combination on my Dell) to give you options. The other way is to reinstall xp from cd.
Did you take the advice to put in cd and on booting up press F12 which gives you 2 options to boot from hard drive of cd rom. You use the arrow keys to navigate and press any key.
I hope this helps.