OptiPlex 390 random power off with reason code 0x500ff

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OptiPlex 390 random power off with reason code 0x500ff

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The OptiPlex 390 is running Windows 7 and is mostly used to run web based applications. The machine will stay up is not used for several days, but will experience random shutdowns/power-offs while in use.

This is the log from event viewer:

"The process C:\Windows\system32\winlogon.exe <computername> has initiated the power off of computer <computername> on behalf of user <computername>\Administrator for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off "

Thanks,

Robert Wallace

All Replies
  • Overheating power supply, video card, ram, processor will cause a shutdown.

    This is not a DELL issue.  Its microsoft's problem and they don't care to fix it yet........

    Event ID 1074 - Random and unsolicited system shutdown.

    Reason Code: 0x500ff

    Shutdown Type: power off "

    support.microsoft.com/.../2001061

    After reboot from a manual shutdown (START->Shutdown) the Windows System Eventlog shows two events 1074. The first entry contains the correct reason code provided by the user, the second looks similar to this:

       Log Name:      System

       Source:        USER32

       Date:          7/29/2009 12:00:26 PM

       Event ID:      1074

       Task Category: None

       Level:         Information

       Keywords:      Classic

       User:         Computername\Administrator

       Computer:      Computername

       Description:

       The process C:\Windows\system32\winlogon.exe <computername> has initiated the power off of computer <computername> on behalf of user <computername>\Administrator for the following reason: No title for this reason could be found

           Reason Code: 0x500ff

           Shutdown Type: power off

    Event 0x000500FF (System Failure) is written to the SEL (System Event Log) even if a different shutdown reason was provided by the user who initiated the shutdown.

    Microsoft has confirmed that this is a problem.

    Microsoft will address the problem in future releases.


    WORKAROUND:

    Use shutdown.exe to initiate the shutdown. E.g. from the elevated command line run:

    shutdown.exe /r /d P:4:2

    This will result in an eventlog and SEL entry with reason code 0x80040002.

    Shutdown reason codes can be found here:   msdn.microsoft.com/.../aa376885(VS.85).aspx

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • SpeeStep, Thank you for your response.

    So I should check on the temperature on the devices to see if they are overheating? If a component is overheating will it get replaced by Dell (the optiplex is still under warranty)?

    Do you recommend any tools for monitoring these components? I did find the following:

    openhardwaremonitor.org

    www.almico.com/speedfan.php

  • Many Dells have few if ANY sensors that can be read.

    Check the power supply fan first.

    Then check GPU Fan if you have a video card.

    Then check CPU Fan.

    Dust Bunnies are evil vicious creatures.

    Surprise

    Warranty I cannot tell you.  I am not Dell Service nor do I work for Dell.

    If None of these seem to be an issue then Get an UPS and see if you have flaky power.

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.