The OptiPlex 390 is running Windows 7 and is mostly used to run web based applications. The machine will stay up is not used for several days, but will experience random shutdowns/power-offs while in use.
This is the log from event viewer:
"The process C:\Windows\system32\winlogon.exe <computername> has initiated the power off of computer <computername> on behalf of user <computername>\Administrator for the following reason: No title for this reason could be foundReason Code: 0x500ffShutdown Type: power off "
Overheating power supply, video card, ram, processor will cause a shutdown.
This is not a DELL issue. Its microsoft's problem and they don't care to fix it yet........
Event ID 1074 - Random and unsolicited system shutdown.
Reason Code: 0x500ff
Shutdown Type: power off "
After reboot from a manual shutdown (START->Shutdown) the Windows System Eventlog shows two events 1074. The first entry contains the correct reason code provided by the user, the second looks similar to this:
Log Name: System
Date: 7/29/2009 12:00:26 PM
Event ID: 1074
Task Category: None
The process C:\Windows\system32\winlogon.exe <computername> has initiated the power off of computer <computername> on behalf of user <computername>\Administrator for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
Event 0x000500FF (System Failure) is written to the SEL (System Event Log) even if a different shutdown reason was provided by the user who initiated the shutdown.
Microsoft has confirmed that this is a problem.
Microsoft will address the problem in future releases.
Use shutdown.exe to initiate the shutdown. E.g. from the elevated command line run:
shutdown.exe /r /d P:4:2
This will result in an eventlog and SEL entry with reason code 0x80040002.
Shutdown reason codes can be found here: msdn.microsoft.com/.../aa376885(VS.85).aspx
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
SpeeStep, Thank you for your response.
So I should check on the temperature on the devices to see if they are overheating? If a component is overheating will it get replaced by Dell (the optiplex is still under warranty)?
Do you recommend any tools for monitoring these components? I did find the following:
Many Dells have few if ANY sensors that can be read.
Check the power supply fan first.
Then check GPU Fan if you have a video card.
Then check CPU Fan.
Dust Bunnies are evil vicious creatures.
Warranty I cannot tell you. I am not Dell Service nor do I work for Dell.
If None of these seem to be an issue then Get an UPS and see if you have flaky power.