Missing Network Adapter Inspiron 570

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Missing Network Adapter Inspiron 570

This question has been answered by RoHe

Hi Folks ...

I work regularly as a volunteer for several Not-For Profits here in Topeka, and am fairly experienced with computers, but have one I can't solve.    We have an Inspiron 570 that won't connect to the internet ... There is no network adapter shown in Device Manager, and so I downloaded and installed drivers from Dell Website.   One of the installations failed ... error message says "cannot proceed since device (Network Adapter) is not available".        I suppose I could buy a USB Ethernet adapter and go from there, but can't figure where that darned Network Adapter went or where it could be or how to fix it.    Its otherwise a very good computer which this 501c3 needs badly since its one of their best computers.

Not sure how to proceed ... Any help would be greatly appreciated.

Jack Morgan

Verified Answer
  • batmanstew

    I am having the same problem. Did a fresh install of windows 7. Now I can't go onto the internet via ethernet wire. I have a Inspirion 570 (Late 2009)

    I downloaded the driver: R243167.exe & R290807.exe

    Please help! Thank you

    Please remove the Service Tag from your post. It's a violation of the forum's terms of use to post a Service Tag, and never share it with anyone other than Dell employees.

    Did you install the chipset driver as the first driver loaded after installing Win 7? without the chipset other drivers may not install or may not work.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

All Replies
  • What version of Windows?

    Any lights on the ethernet port when it's connected to an active network?

    Reboot and press F2 before Windows starts to load to open BIOS Setup and look for Integrated Peripherals Configuration. Select that option and make sure the Onboard LAN Controller is set to Enabled. Save any changes before exiting BIOS Setup.

    There are 32- and 64-bit versions of the NIC driver for Vista and Wn 7, so are you using the correct version?

    You may want to try reinstalling the chipset driver after booting in Safe Mode. Then reboot normally and try installing the NIC driver again. If the chipset driver is damaged, the NIC driver may not install.

     

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • The Dell site selects files for this computer based on the service tag, and the drivers are definitely 64 bit ... The Onboard LAN Controller is enabled.   Trying to boot in Safe Mode ...

  • It sounds like the onboard network adapter is disabled. Otherwise, you'd have a yellow icon in Device Manager.

  • So i have the same issue but i have the yellow icon in device Manger..  and properties said its a (code 28)

    i do not have any other programs that would interfere its a vanilla install.

    i have dl. all recommend drivers, done safe mode with networking not there..

    pls. need some guidance

  • You did download and install THIS driver correct? Does it throw up any error message when you install it? Code 28 is driver not installed.  Also what version of windows are your running.

     HomeBuilt SandyBridge P8P67 i7 2600k @ 4.5 ghz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
    Dell Studio XPS 1645  Window 7 Pro

    Forum member since 2003

  • all fixed :D

  • Could you share what you did to fix it for the benefit of any others who might have a similar issue

     HomeBuilt SandyBridge P8P67 i7 2600k @ 4.5 ghz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
    Dell Studio XPS 1645  Window 7 Pro

    Forum member since 2003

  • i am having this issue and have no solution could you please help??? i would really appreciate it!!

  • slydog418

    i am having this issue and have no solution could you please help??? i would really appreciate it!!

    Without knowing PC model and version of Windows, nobody can help you...

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • I am having the same problem. Did a fresh install of windows 7. Now I can't go onto the internet via ethernet wire. I have a Inspirion 570 (Late 2009) service tag: <ADMIN NOTE: Service tag removed per privacy policy>  . 

    I downloaded the driver: R243167.exe & R290807.exe

    Please help! Thank you

  • batmanstew

    I am having the same problem. Did a fresh install of windows 7. Now I can't go onto the internet via ethernet wire. I have a Inspirion 570 (Late 2009)

    I downloaded the driver: R243167.exe & R290807.exe

    Please help! Thank you

    Please remove the Service Tag from your post. It's a violation of the forum's terms of use to post a Service Tag, and never share it with anyone other than Dell employees.

    Did you install the chipset driver as the first driver loaded after installing Win 7? without the chipset other drivers may not install or may not work.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • Thank you very much, rohw!! Installed chipset driver like u said, and it connected to the Internet. Thank you!

  • Yes

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • Dear all,

    I have the same issue: Dell inspiron 570 (late 2009) with windows 7.

    I reinstalled windows 7 and now I get  also the code 28 problem. 

    What I have tried so far:

    - Checked in Bios that he was enabled

    - I tried several time to instal the driver R243218 (both is safe mode as in normal mode) It worked after a few times trying

    - If I try to instal the DW 1525 driver (R290807) he gives the  following message: "The adaptor is not available or has been deleted out of the system, the installation has been ended, place the card in the system and try the installation again." (literally translated the dutch error message)

    - I have never opened the computer and the light of the networkcard at the back of the computer is on.

    Can someone please help me with this?

    Thanks in advance,

    Jente

  • The Win 7, 64-bit driver for the onboard Ethernet is R243167, not the one you listed.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee