XPS 8300 + GTX 680 Not compatible?

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XPS 8300 + GTX 680 Not compatible?

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Hi,

Might want to pass this along to a Dell Hardware Engineer

Purchased a Nvidia Geforce GTX 680.

Installed it in my XPS 8300 with an aftermarket 600w Power Supply.

System would not post.  Brought the card to work and tested in a XPS 630, card works fine.  Then installed it in 2 other XPS 8300's at work.  System will not post.

Appears to be some sort of compatibility issue?

Anyone got a XPS 8300 to work w/ a GTX 680?

Verified Answer
  • "I know you do not want to hear this but we never validated the Nvidia GTX680 on the XPS 8300. In fact, we never validated the Nvidia GTX680 on the Alienware line either. We only validated the following Dell OEM video cards on our XPS 8300 460w power supply -"

    "The XPS 8300 has been replaced by the XPS 8500 so there will not be any further video card validation on the XPS 8300. It is possible that in addition to upgrading the power supply, the retail video card needs the internal bracket which holds the rear of the card to the chassis. Perhaps the weight of the GTX680 is skewing it in the motherboard slot causing the no post?"

    Dell essentially has told has no further support of the XPS 8300.  The card won't be certified, and there will be no deal bios, feel free to contact Dell support and they will tell you the same thing.

All Replies
  • Got some feedback from Nvidia.

    Would like to know if ANYONE has tried the XPS 8300 with a GTX 680.

  • I have not seen any reports saying the GTX680 would work. Some users got the EVGA GTX570 to work but they had to replace our power supply with the Antec Earthwatts 650w power supply.

    (Liaison for Desktops, Alienware, Monitors)
    Drivers
    Order Status

  • Almost same setup, OCZ 600w power supply, the GTX 580 works fine.  Tested it on now 20 XPS 8300s here at work, none will post.  With AMD or Nvidia 580 GTX works fine.

  • Also note, graphics card works in other setups, XPS 9100, XPS 630.  Specific only to 8300

  • so this graphics card wont work with this pc?

  • Correct, zero confirmations from anybody that the 8300 can run the GTX 680.

  • wow...

  • Hello,

    Have someone who is having the same issue with a 680 and of course it must be an 8300 issue because the 680 is a new tech card.
    The 28nm and PCIe 3.0 with early drivers are most likely the problem.
    This issue is also in other places online.
    The fact that the 580s work is irrelevant because it is not the same technology. I am almost certain this is a compatibility issue that Dell will work out. They are good about those things.


    I can't see dell not fixing this fast with a bios update.

  • I am also experiencing this issue. Is there anyway to get an answer from Dell?

  • I am going to contact Dell Monday morning to see if I can get an answer for my Client. So once I get an answer from someone or a statement I will come back and post it up here.

  • Any update?

  • 600W is TOO SMALL for a GTX 580 or GTX 680.

    Barely Scraping By would be an Antec HCG 620W. 

    Note that you cannot have LOAD MAX on all ports at the same time or you go over 620W.

    Output Voltage  Load Max.  Regulation  Watts
    +3.3V  24A  ±5%    080W
    +5V  24A  ±5%    120W
    +12V  48A  ±5%    576W
    –12V  0.8A  ±10%    010W
    +5VSB  2.5A  ±5%    012W

    I would Recommend a 750W power supply.  (500W for video and 250W for everything else)

    single +12V rail at up to 54A cannot be had from a 600W power supply.

    Look at it another way  If you are using 54A at 12V this is 648W on the 12V Rail.

    38 Amps at 12V is 456W  that leaves 144W for EVERYTHING else including your CPU on a 600W.

    (On a 550W PSU that leaves 94W for everything Else)

    YOU DO NOT GET ALL OF THE AMPS LISTED FOR EACH PORT meaning there is a

    COMBINED Rating so 3.3v and 5v and 12v use so many watts but the TOTAL used cannot exceed

    the total rating.

    PNY says

    Minimum System Requirements

    • PCI Express-compliant motherboard with one dual-width x16 graphics slot
    • Two 6-pin PCI Express supplementary power connectors
    • Minimum 550W or greater system power supply (with a minimum 12V current rating of 38A)
    • Minimum system power requirement based on a PC configured with an Intel Core i7 processor.

    There is a 12V 4 pin connector that goes to the motherboard SPECIFICALLY For the CPU.

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • Negative sir, has nothing to do with PSU, you could run a 800w power supply with no difference. There is an issue with the board.  Acknowledged and replicated at Nvidia Labs:

    forums.nvidia.com/index.php

    Try again.

  • bcorganx1

    Negative sir, has nothing to do with PSU, you could run a 800w power supply with no difference. There is an issue with the board.  Acknowledged and replicated at Nvidia Labs:

    forums.nvidia.com/index.php

    Try again.

    I disagree.

    38 Amps at 12V is 456W  that leaves 144W for EVERYTHING else including your CPU on a 600W.

    (On a 550W PSU that leaves 94W for everything Else)


    I do not believe that 94w is sufficient to run all other items on an 8300.

    Touché

    "aftermarket OCZ 600w Power supply" could even be counterfeit.  The exact cause/reason is still in question.

    I see nothing on the Nvidia Forum that says

    1.  Its Definitely Dells Fault.   "We reproduced this issue and our engineers are investigating the cause."

    2.  They did not say they used an "aftermarket OCZ 600w Power supply".  This is actually not specific enough as there are many models of OCZ in the 600W range.  OCZ600MXSP for example which list 25A for the 12v Rail.

    • US Version - OCZ600SXS*
    • UK Version - OCZ600SXS-UK*
    • Europe Version - OCZ600SXS-EU*

    • 600W - OCZ600GXSSLI*
    • International Part Numbers

    • 600W UK Version -OCZ600GXSSLI-UK

    • 600W Europe Version - OCZ600GXSSLI-EU


    3.  PNY Says 38 amps on the 12V Rail MINUMUM.




    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • Keep trying, tested this same card in a XPS 9100 and XPS 630 with stock power supplies, works fine.  Not sure what power supply those units have but no issues.  Its specific to the 8300.