ARMETHIPAU wrote:Hello all,My machine: DELL "OPTIPLEX GX 620"OS: Windows XP Professional SP2.Here's my problem:After a reboot of the computer, I find myself with a black screen "DOS" with the words: "RV370 P / N 113-A62903-103 BIOS".
Hello and welcome,
To start unplug the computer. Open the case and remove the small battery from the motherboard. Wait some time and replace the battery. Restart the computer and see what happens.
Mis Dos Centavos,Darrell
Gadfly at large
Helping Dell Customers here since 1998Darrell's computer help and information web siteMy systems ...Dimension XPS D266 - Now retired
Toshiba Tecra M1Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working greatDimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14 Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!
Yes i also believe it is a video issue. It looks like you are using an ATI radeon x600 and it is showing you the GPU model number (RV370) and the bios part number.
I would suggest removing the card and booting up the system using the onboard Intel graphics chip (enable through system bios - press F2 on start up screen) then maybe try the ATI graphics card in another system and see if it works.
I believe ati firmware/bios updates can be downloaded from the dell website if needed?
hope this helps
P.S removing the battery will only reset the date and time in the bios! you will need to short/reset the bios config using a small jumper clip that should be located near the battery.
Most likely this is a bad memory modual .. take them out one at a time and boot every time you remove one, to find out the bad one..
Pull out the PCI-E video card ATI RV370 5B60 [Radeon X300 (PCIE)] 128Mb.
Then disconnect the hard drive data cable and see if it generates an error.
If it does the machine is working but the drive is corrupted and crashing on boot.
Report Unresolved Customer Service Issues here: Dell - Unresolved Customer Service IssuesI do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.