I have a DIM E520 purchased 10/06. Just before warranty expired on 10/07, Port 0 Hard drive was replaced and the RAID Mirror rebuilt. When I turned the computer on the other day, it would not start. The black screen had the following information: Hard Disks Port 0 and 1 controlled by RAIDS BIOS. RAID Volume 1: ID 0/Array RAID 1(Mirror) 232GB had a "failed" status and was not bootable. Under Physical Disks, hard disks Ports 0 and 1 both showed a status that read "error occured." The Volume ID was 0. No boot device available.
I tried to get windows to repair itself automatically and the report I received was as follows (summarized):
Windows cannot repair computer automatically. Hard Disk could not be found. Problem Event Name: Startup Repair V2. Problem Signature 01: External Media. There are 10 Problem Signatures in all. Problem Signature 06 reads: No Hard drive.
Can someone help me and/or direct me to find downloads or information to repair this problem?
When the drive was replaced and rebuilt, did the rebuild complete 100%?
I had a problem where my rebuild stopped before the end (due to media errors on the primary)
so the second disk was never 100% rebuilt, and although the monitor says "healthy",
the drive was never marked by the RAID controller as "ready for prime time";
If that "not quite ready" disk is the only one in your array, the controller will report "no disks"
[and so windows cannot recover or reboot]
One way to diagnose or make further progress that worked for me was to plug each disk in individually.
Especially to plug one into a non-raid SATA port; that way the disk would boot, and i could salvage data.
After salvaging data, i plugged both disks into raid, deleted and re-created the array (as empty/raw disk)
and then the raid controller would make the disk visible to Windows/re-format/re-installation.
I am not techically knowledgeable enough to diagnose the problem as you described. I remember the Dell technician did leave before the RAID Mirror was 100% rebuilt. For the most part, the computer has been working fine except for some issues when trying to install software. For instance I have not been able get the printer working because it would not update my XP printer to Vista due to an error that read: "Windows No Disk exception Processing Message...etc." Could that be related to problem at hand?
I wonder if I should call Dell and tell them that the technician did not stay to to confirm that the rebuild was 100% complete and there may be an issue with it. My 1 year warranty is expired but the drive and/or the related installation should have some sort of warrany you would think.