XPS 700 Motherboard Exchange Program

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XPS 700 Motherboard Exchange Program

  • Even though I have had an account on these forums since 02-14-2007 07:05 PM, I was never notified of the program; I found out about it today after a google search on an issue I was having.

    I guess I am left with the rest of the XPS 700 owners, high and dry with a system that won't perform as advertised.

    Our problems don't exist because we didn't yell loud enough on these forums or happen to see one of the reference articles on one of the other websites.

    I guess it also wouldn't matter if you were deployed out of the country in the military during the period of the program, too bad.

    So much for the "special" XPS service and customer care that comes with owning one of these high end bleeding edge doorstops; they can't even send a letter to affected customers. Even Microsoft acknowledged their problems with the Xbox 360 and gave all customers automatic replacement coverage for three years for the "3 red light" errors.

    Shame on you Dell for not taking care of all your customers like you should.

    I have lost faith with a company that I have firmly supported over the years to all who would listen; no more.

    I cannot support a company who not only treats their customers like this, their action demonstrates a total lack of integrity and customer loyalty.

    Allen
  • tacarp,

    Noted. I will forward your statements up the line.

    (Liaison for Desktops, Alienware, Monitors)
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  •    Here we go again

    720H2c,QX6850,8Gigs OCz,VelociRaptor,Windows7 Ultimate

    720, Q9450, 4Gigs OCz, Vista Ultimate x64

  • To all the nice folks that have a XPS 700 & 710 upgraded to 720 and the owners of the 720's you do have a right to speak your mind about us folks that keep bringing it up. But you’re not in “OUR PLACE”, you have moved on to a better system, we have not.

    All the folks that complained before the program and had the opportunity to upgrade, we do not need your judgment of those of us who did not have the opportunity.

    We have just as much right as Dell XPS owners to ask, whine, scream, and beg or whatever to get our chance too.

    There is still a lot at stake for Dell to listen to their customers again. Dell builds a great computer; they used to have a great service and tech support staff. They are trying to come back the support service they used to have. But I feel that that they cannot leave a large group of XPS owners behind if they are trying to move forward.

    MikeXPS 700

    1.86 Dou Core 1066 FSB

    78 MB GeForce 8800GTX    

    4GB Memory

    25 GB/ 500GB/ 500GB Hard drives

    DVD, etc.

     

  • Back when dell was selling the 700 they had the upgrade option listed,so if you had access to a computer you would have known about it.The fact that you did not get the chance is neither here or there,because it was listed all you had to do is look.I can see how you are mad about the fact but blaming dell over something that was listed i just do not see any justification for it.

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • I as well missed the upgrade but I will not complain or whine. I still have my warranty and if my XPS 710 doesn't start to perform up to standard I will demand it be fixed. If it can't be fixed it will be replaced thats all there is to it.
  •    What is wrong with you 710 ?
    I didn't think they had problems. As far as I knew, you had to buy the kit anway, which you still can do, You just need to buy the parts seperatly.


    Message Edited by gdwrnch3 on 12-28-2007 08:09 AM

    720H2c,QX6850,8Gigs OCz,VelociRaptor,Windows7 Ultimate

    720, Q9450, 4Gigs OCz, Vista Ultimate x64

  • I'm not complaining here, though I am also in the boat of "just found out I missed the upgrade and now I'm very dissapointed", but I did have a few questions.  What was fixed/added with the upgrade?  What exactly can I not do with my old 700 board that 720 owners can?
     
    Im assuming it has to do with the processor choices later down the road.. maybe the graphic card support?  I'm not completely sure... could someone fill me in?
    Thanks!
  • @ dgkpcon
     
    "Back when dell was selling the 700 they had the upgrade option listed,so if you had access to a computer you would have known about it."
     
    "The fact that you did not get the chance is neither here or there"
     
    What?! How could you possibly have an option to upgrade to something that didn't exist? I ordered my XPS in June 06 (didn't get it until Sep), and there was no "option" to upgrade to a different motherboard.
     
    Hello, are you listening to yourself? Stop being a fanboy and listen to yourself. Did you get the upgrade? Of course it matters whether you get the chance or not; without a choice, how do you choose? There is no option because your not given any!
     
    As far as it being listed and that is good enough, I do not agree. Any company that is interested in doing the right thing (see: integrity) and treating their customers like they are valuable would not have approached this issue with the same plan as Dell. Read my post again. Dell simply oiled the squeeky wheel and moved on. They call it good enough. Wrong answer. They ignore the fact that problems still exist for other XPS 700 customers. Why? Give me a legitimate answer instead of "sorry, you missed the window".
     
    The XPS 700 does not do what it was advertised to do and was misrepresented by Dell. They acknowledge that themselves, they initiated the motherboard exchange program, so there is no debate about whether or not there is a problem. The problem is, they ignored ALL their XPS customers who did not visit this forum looking for XPS information between Mar-Oct 07. That is a bad business model and bad approach to taking care of your customers, period.
  •    Mine worked great before the upgrade. Got two free, and bought one, they're awesome, at least for a Dell.

    720H2c,QX6850,8Gigs OCz,VelociRaptor,Windows7 Ultimate

    720, Q9450, 4Gigs OCz, Vista Ultimate x64

  • @gdwrnch3
     
    I'm really glad everything has worked out well for you, I don't begrudge anyone who successfully took part in the exchange program.
     
    So of your 3 XPS 720's, 2 of them are 700>720 machines, or are all 3 former 700's? I assume only the second 2 listed since the first has HLC? Are you O/C on all of them?
  •         They are all former 700's
    One didn't qualify for the upgrade, and I bought the parts to change it over. The one I gave my son has an E6850 processor and won't OC, because of the 1333MHz processor I assume. The other two have X6800's which have unlocked clock multipliers. One runs @ 3.7GHz, and the other @3.4GHz. I had one OC'd to 3.63 on the 700 board.
     
       I usuallly don't leave them OC'd though.

    720H2c,QX6850,8Gigs OCz,VelociRaptor,Windows7 Ultimate

    720, Q9450, 4Gigs OCz, Vista Ultimate x64



  • DELL-ChrisM wrote:
    tacarp,

    Noted. I will forward your statements up the line.




    Chris, thanks at least for the response. Can you answer two other questions for me please?

    First, can you tell me exactly what processors are supported on the 700 board with the lastest bios?

    Second, can you comfirm that using the part numbers below, I can call and order these from Dell parts to upgrade to the 720 board?

    1 . XPS 720 Motherboard (Dell P/N CK520)
    2. XPS 720 Front Panel Assembly (including the following parts)
    a. Front Panel PWA Assembly (Dell P/N Black - XU567)
    b. Front Panel Ribbon Cable (Dell P/N TM476)
    c. Front Panel Retention Device (Dell P/N HN362)
    d. Front Panel Retention Device Screws (x2) (Dell P/N 16DYP)
    e. Replacement Front Panel Cosmetic Insert (Dell P/N Black – WJ206)
    f. Front Panel Audio Cable (Dell P/N GR709)
    3. Rear I/O Panel (Dell P/N XU556)
    4. Thermal Interface Material (TIM) (Dell P/N N6370)
    5. Thermal Interface Material Cleaning Cloth (Dell P/N 06335)
    6. XPS 720 Resource CD (Dell P/N JR085)
    7. Upgrade Kit Users Guide (this manual) (Dell P/N NX581

    Thanks again.
  • tacarp,

    First, can you tell me exactly what processors are supported on the 700 board with the lastest bios?
    * This is the only information I have to go on:
    GK159 Prescott P4 Kit, 670, 3.8G, 800FSB, 2MB, R0

    DK593 Cedar Mill P4 Kit, 631, 3.0G, 800FSB, 2M, C1
    MW526 Ceder Mill P4 Kit, 631, 3.0G, 2MB, 800FSB
    MW527 Ceder Mill P4 Kit, 641, 3.2G, 2MB, 800FSB
    PY394 Cedar Mill P4 Kit, 641, 3.2G, 800FSB, 2M, C1
    MW529 Ceder Mill P4 Kit, 651, 3.4G, 2MB, 800FSB
    PY395 Cedar Mill P4 Kit, 651, 3.4G, 800FSB, 2M, C1
    MW530 Ceder Mill P4 Kit, 661, 3.6G, 2MB, 800FSB
    DK594 Cedar Mill P4 Kit, 661, 3.6G, 800FSB, 2M, C1

    DT893 Conroe Kit, E6300, 1.86G, 2MB, 1066FSB, B2
    KN977 Conroe Kit, E6400, 2.13G, 2MB, 1066FSB, B2
    KU345 Conroe Kit, E6600, 2.4G, 4MB, 1066FSB, B2
    PN416 Conroe Kit, E6700, 2.66G, 4MB, 1066FSB, B2
    WM543 Conroe XE Kit, X6800, 2.93G, 4MB, 1066FSB, B2

    YH750 Presler P4 Kit, 920, 2.8G, 2M, 800FSB, B1
    XJ848 Presler P4 Kit, 930, 3.0G, 2X2MB, 800FSB, C1
    YH751 Presler P4 Kit, 930, 3.0G, 2M, 800FSB, B1
    YH752 Presler P4 Kit, 940, 3.2G, 2M, 800FSB, B1
    DK050 Presler P4 Kit, 940, 3.2G, 2X2MB, 800FSB, C1
    YH754 Presler P4 Kit, 950, 3.4G, 2M, 800FSB, B1
    UJ776 Presler P4 Kit, 950, 3.4G, 2X2MB, 800FSB, C1
    YH756 Presler P4 Kit, 955, 3.4G, 1066FSB, 4M, B1
    CJ163 Presler P4 Kit, 960, 3.6G, 2x2MB, 800FSB, B1
    PY390 Presler P4 EE Kit, 965, 3.73G, 1066FSB, 2X2MB, C1


    Second, can you comfirm that using the part numbers below, I can call and order these from Dell parts to upgrade to the 720 board?
    * Yes. Several users have already done this.

    (Liaison for Desktops, Alienware, Monitors)
    #iwork4Dell
    Would you like to be a Dell Community Rockstar?
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    Order Status

  • HP Blackbird, upgradable really means.