It would help if you posted the computer model and version of windows.
If my answer was helpful, please use the 'Did this answer the question' and click: YesForum Member since 2001I am not employed by Dell
Message Edited by TessaRay on 12-31-2004 11:31 AM
I have read posts where users of some model computers have found front USB ports unusable due to the tight proximity of the plastic moulding around the port.
They have been able to trim this away, with a craft knife and then been able to use the posrts.
May I recommend that you edit out your e-mail address to avoid it being picked up by spam searching sofware trawling web sites for e-mail addresses.
Thank you---for both suggestions.
If this answers your question, please click Yes
Forum Member since 2004
I am NOT a Dell employee
As per your email I understand the printer works in 2 front panel USBports but the Jump drive does not work. However, the jump drive works inthe USB ports at the back of the computer tower.I understand your concern regarding the issue and I assure you that Iwill resolve the issue at the earliest.I would like to inform you that the front USB ports draw lesser powerwhereas the back USB ports draw higher power as compared to the frontUSB ports.Since the printer works in front USB ports and the Jump drive works inback USB ports, so it is clear that all the USB ports are working fine.The jump drive is not working in front USB ports as it might berequiring more power which the front USB port is not able to draw fromthe USB root hub. Please continue to connect the Jump drive in the backUSB ports.I am sure this information will answer your questions. Please reply ifyou need any further assistance or information. I will be glad to assistyou further. We value you as our customer and your satisfaction is veryimportant to us.Thank you for choosing Dell.Respectfully,
As per your email, I can understand that you wish to know the reason forthe difference in the power capacity of the front and back USB ports.I have checked the technical documents available with us. This is adesign issue with Dell systems and this feature is provided in Dellsystems to provide flexibility to Dell customers to be able to attachdifferent type of devices. There are devices available in market whichhave different power requirements and since the system has 2 front and 4back ports, customer has enough options to attach different types ofdevices.We constantly endeavor for customer satisfaction. Customers are our toppriority and we are committed to provide the best of Support and Serviceat all times.Thank you for choosing Dell.Respectfully,Jan 21
After going through all the emails exchanged, I understand that youwould like to know about the USB ports attached on the Dell computer.James, as explained by previous technician, all Dell computers areshipped with two different power USB ports.The high power USB ports are situated at the back panel of the computerand the less power USB ports are situated at the front side of thepanel, underneath the flap.I believe that the above mentioned details will resolve your query.However, if the issue persists, please write back to me i would be morethan glad to assist you.Thank you for choosing Dell.Respectfully,
Message Edited by RoHe on 01-23-2005 11:39 PM