Client has a Dimension E521 with WinXP installed, SP3. I was doing a pc tuneup and the EU asked me about her audio. I went in and saw the integrated audio plugs. I went to Dell's website with Service Tag # and downloaded and installed audio drivers. System took them but still greyed out the sound driver and functions. I could not get any sound at all. The sound stopped working all by itself several months before I visited. I then purchased a sound card and installed in PCI slot. Could not get it to work at all. Why? Please advise on how to get sound card or integrated sound to work on PC. Thanks in advance.
Assuming the Integrated Audio is enabled in the BIOS (F2-Setup), install the motherboard chipset driver and then try the driver install. On a new/reinstall of the OS the chipset driver must be installed before some devices/drivers will work.
This is an NVIDA SM bus driver, unlike the intel motherbord chipset drivers on an Intel board, but it may still help.
For reference on an install reinstall of a Dell the correct and required sequence is (1) Install Windows (2) Install Dell Desktop or Laptop System Software on applicable models (3) Install motherboard chipset drivers (4) Install Device Drivers including video, Dell sound drivers, Ethernet, etc.
The biggest problem we see is users skipping the chipset drivers and then the sound and possibly other devices do not work. A complete reinstall may also be what it takes.
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I could not get the sound card to work at all. I had checked the status of the sound card and it is enabled, I reinstalled the chipset and Desktop system software. I had no luck it get the sound card to work. It still shows a greyed out for the drivers and settings within the sound config. Please advise. Do you think I should just format and reinstall?
I did reboot the computer after the install of the chipset and the Desktop software. I then proceeded to install the driver for the sound card. I have also checked the status in Device Mgr and it shows it to be installed with no conflicts. confusing??
Its been a while since I worked with XP, but check the Control Panel/Sounds, the SigmaTel should be showing at the default device or at least available for selection , for the sound functions. Usually XP will automatically assign them but I have seen cases where it took user action to select.
But, since this problem has been there for serveral months (and the separate sound card did not work), it could very well be an OS problem.
I've been doing user support on this forum for 10 years (well before this model was introduced) and don't recall any specific sound problems with this model. I have a Dimension E510 which is from the same era as the E521.
Do you then recommend that I do a full reformat/reinstall and use the online drivers? I should also install Desktop Software and Chipset first (which is the usual case anyway), then all drivers. If this does not work? There is no other solution. Do you think if a disable the sound card within the BIOS and then try to install the modular sound card it would work? Please advise.