No sound, Dell Dimension 8400, Multimedia Audio Controller

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No sound, Dell Dimension 8400, Multimedia Audio Controller

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I have just recently reformatted and installed Windows XP SP3 I installed all the required drivers and everything seems to work besides the sound so I checked the device manager and I have "multimedia audio controller" with a yellow question  mark next to it under "other devices" I've had this same problem before when I reformatted the drive but I forgot how I fixed it it was awhile back 

I've googled the problem and tried all the suggest fixes and none of them seem to work but I have read I have two audio devices one is integrated one is a PCI so what I did was I went into the bios and turned off the integrated audio but it didn't fix anything if anyone could help me fix this problem it would be great

 

At the moment my integrated audio is off in the bios 

 

My specs

Intel Pentium 4 560 / 3.0 GHz

512 mb of ram

80 gb hard drive

chipset:  Intel 925X Express

sound card: Creative Sound Blaster Audigy 2

if you need to know anything else just ask

All Replies
  • First, edit your post and remove the service tag number - that is forbidden on the forum.

    If you didn't do it you need to install the Intel chipset drivers and then the applicable Dell sound driver.  If you have a PCI sound card (SoundBlaster) then the Integrated should be disabled in the BIOS.  The Multimedia Audio Controller is part of the sound drivers. 

    The Dell downloads show a SoundBlaster Audigy 2ZS sound card and if you got it with the PC that is what is installed.  You should have received a Drivers and Utilities disc that has the chipset drivers on it and a separate disc with the Soundblaster Audigy 2ZS drivers. 

    If you don't have these, HERE is the Dell downloads for the 8400 and XP.

    For future reference the correct and required install is (1) Install Windows (2) Install Dell Desktop System Software (only on applicable models), (3) Install chipset drivers (4) Install device drivers including sound, video, ethernet, etc.

     

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • Sorry about that I edited it and I've already installed the drivers from the dell website and I still end up with the yellow question mark next to the "multimedia audio controller" I'm not sure if this is correct but I think it's the order I installed the drivers I installed the chipset driver first then all the other drivers and once I read I needed the "dell desktop system software" I installed that AFTER I installed everything else so should I do a clean install of windows xp and install the desktop system software first then the chipset driver then everything else? 

    Edit:
    I found something else out when I went into the properties on the "multimedia audio controller" it said it was a PCI but the dell website only has an integrated audio driver

    the driver :
    http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R94481&SystemID=DIM_PNT_P4_8400&servicetag=&os=WW1&osl=en&deviceid=2430&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=0&libid=3&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=122481 

  • You need the driver for the SoundBlaster Audigy 2ZS sound card, which is a PCI device. If you don't have the original Dell supplied disc with the driver you may be in trouble.  There is a driver "update" on the Dell downloads but not the full driver.  This has been an issue for several years and not just on the 8400 - on other systems that Dell supplied the Audigy 2ZS sound card.  Some have had success using the retail Audigy 2ZS driver from the Creative (Soundblaster) site and others couldn't get it to work. 

    HERE is the Creative driver downloads.  As I mentioned there is no guarantee it will work.

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • rrrrrr

  • Hello,

    I'm having a similar problem. I have recently installed Windows 7 Professional on my Dell Dimension 8400 and now the whole audio system is out even if it's turned on. The icon in the bottom right corner of the screen shows an "X" over the sound icon. If I click on it it says it can't find any audio output  hardware. Can someone please help me?

  • fireberd your solution totally worked!!! Thanks a lot!

  • Noctis, your post gave me exactly what I needed to fix my sound! Thank you!

  • well, if you have x64, you have to go to x32 because the sound driver is designed for x32 sound. IF you have x32, download this file; http://www.mediafire.com/?ewuw1w51r4ua3is. Now when you download my Driver Installer, right click "setup.exe" and click properties; Go the "compatibility" tab. Now xheck the box that says "Run this program in compatibility mode for", and select "Windows XP (Service Pack 2)", then check the box that says "Run this program as administrator", and click apply and close the properties tab. Run the installer, And your sound should be working RIGHT when the installer finishes. then Reboot. You Are Done!!!! Just reply if you have any questions!!!!!!

  • THIS IS FOR THE INTERNAL SOUND (chipset driver)

  • you can have x64 but it can only be win xp 64 bit. you can use x86 on win 7 but not x64 on win 7.  you MUST have the driver i put up there first then install the driver for your sound card.

    Hope this helps

    -Nick

  • oops, it doesnt work on windows xp 64 bit, so this driver will only work with 32 bit systems. :(

    well thats all.

  • The analog devices driver is available.  The last version of service pack for XP 64 bit is SP2

    therefore ALL support for 64 bit XP is over.Crying  EVERYWHERE including microsoft.

    Audio - Driver

    Description Importance Version Released Supported OS Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.2.7010, A02
    ADI 64 Bit Onboard Sound Driver
    Recommended 5.12.2.7010 8/23/2007 Windows Vista 64-bit
    Analog Devices ADI 198x Integrated Audio, v.5.12.01.7010, A25
    ADI Onboard Sound Driver
    Recommended 5.12.01.7010 1/25/2007 Windows Vista 32-bit
    Analog Devices ADI 198x Integrated Audio, v.5.12.01.7000, A24
    ADI Onboard Sound Driver
    Optional 5.12.01.7000 1/5/2006 Windows XP
    Windows 2000
    Analog Devices ADI 198x Integrated Audio, v.4.02.00.0086, A03
    This driver is for the ADI 198x Intergrated Audio on Windows NT4 SP5 or SP6.
    Optional 4.02.00.0086 7/21/2004 Windows NT 4.0

    Audio - Driver

    Description Importance Version Released Supported OS Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.01.5246, A22
    ADI Onboard Sound Driver
    Optional 5.12.01.5246 4/15/2005 Windows XP
    Windows 2000

    support.microsoft.com/.../311272

    The DevCon utility is a command-line utility that acts as an alternative to Device Manager. Using DevCon, you can enable, disable, restart, update, remove, and query individual devices or groups of devices. DevCon also provides information that is relevant to the driver developer and is not available in Device Manager.

    You can use DevCon with Microsoft Windows 2000, Windows XP, and Windows Server 2003.

    The DevCon.exe file contains the following files:

    File Description

    I386\DevCon.exe 32-bit DevCon tool binary. This will not function completely on 64-bit Windows.

    Ia64\DevCon.exe 64-bit DevCon tool binary.

    Device Console Help: devcon.exe [-r] [-m:\\<machine>] <command> [<arg>...] -r if specified will reboot machine after command is complete, if needed. <machine> is name of target machine. <command> is command to perform (see below). <arg>... is one or more arguments if required by command. For help on a specific command, type: devcon.exe help <command> classfilter Allows modification of class filters. classes List all device setup classes. disable Disable devices that match the specific hardware or instance ID. driverfiles List driver files installed for devices. drivernodes Lists all the driver nodes of devices. enable Enable devices that match the specific hardware or instance ID. find Find devices that match the specific hardware or instance ID. findall Find devices including those that are not present. help Display this information. hwids Lists hardware ID's of devices. install Manually install a device. listclass List all devices for a setup class. reboot Reboot local machine. remove Remove devices that match the specific hardware or instance ID. rescan Scan for new hardware. resources Lists hardware resources of devices. restart Restart devices that match the specific hardware or instance ID. stack Lists expected driver stack of devices. status List running status of devices. update Manually update a device. UpdateNI Manually update a device without user prompt SetHwID Adds, deletes, and changes the order of hardware IDs of root-enumerated devices. 

    DirectX June 2010 is also Highly Recommended.

    Download DirectX Redist (June 2010) from Official Microsoft ...

    Download file, Extract to a folder,  RUN DXSETUP.EXE as Administrator.

    The Analog Devices AD198X codec does have WHQL drivers from the Microsoft Catalog.

    Architecture: X86
    Classification: Drivers
    Supported products: Windows 7 , Windows 8
    Supported languages: all
    Company: Analog Devices
    Driver Manufacturer: Analog Devices, Inc.
    Driver Class: Sound
    Driver Model: SoundMAX Integrated Digital Audio
    Driver Provider: Analog Devices
    Version: 5.12.1.7010
    Version Date: 10/31/2006
    Company: Analog Devices
    Driver Manufacturer: Analog Devices, Inc.
    Driver Class: Sound
    Driver Model: SoundMAX Integrated Digital Audio
    Driver Provider: Analog Devices
    Version: 5.12.2.7010
    Version Date: 10/19/2006

    microsoft catalog Analog Devices 5.12.1.7010   32 BIT

    catalog.update.microsoft.com/.../ScopedViewRedirect.aspx

    microsoft catalog Analog Devices 5.12.2.7010   64 BIT

    catalog.update.microsoft.com/.../ScopedViewRedirect.aspx

    pci\ven_8086&dev_266e&subsys_01a11028
    pci\ven_8086&dev_24d5&subsys_01761028
    pci\ven_8086&dev_27de&subsys_01bc1028
    pci\ven_8086&dev_24d5&subsys_01741028
    pci\ven_8086&dev_24d5&subsys_01681028
    pci\ven_8086&dev_24d5&subsys_01561028
    pci\ven_8086&dev_266e&subsys_01791028
    pci\ven_8086&dev_24d5&subsys_03021028
    pci\ven_8086&dev_24d5&subsys_019d1028
    pci\ven_8086&dev_27de&subsys_01ad1028
    pci\ven_8086&dev_266e&subsys_01811028
    pci\ven_8086&dev_24d5&subsys_01621028
    pci\ven_8086&dev_266e&subsys_01901028
    pci\ven_8086&dev_266e&subsys_01991028
    pci\ven_8086&dev_266e&subsys_01771028
    pci\ven_8086&dev_24d5&subsys_01691028
    pci\ven_8086&dev_24d5&subsys_01511028
    pci\ven_8086&dev_24d5&subsys_01d51028
    pci\ven_8086&dev_24d5&subsys_01571028
    pci\ven_8086&dev_266e&subsys_017b1028
    pci\ven_8086&dev_24d5&subsys_017a1028
    pci\ven_8086&dev_266e&subsys_01751028
    pci\ven_8086&dev_266e&subsys_01781028
    pci\ven_8086&dev_24d5&subsys_01541028
    pci\ven_8086&dev_24d5&subsys_01551028

    Supported Update IDs

    03ae3b46-f06f-4f4f-b76a-4c960993b94c
    06362563-621c-4630-87aa-1213f176df1f
    0cf8bc26-892f-42fc-8757-a2dd83738b4a
    11c08435-a2d1-4463-b5b9-43376f56de76
    14b19087-24fb-4a67-bdef-00045f0c5c8a
    1958c05a-2a61-4acc-bed9-cfa612946126
    1e4ec816-d9f6-44b4-af7f-e3f12e395466
    1f85a63a-592b-4929-ab13-404a36f8eb4f
    285f6780-afaf-4ad6-b9af-64c0ef376a4d
    33065cca-c120-430d-b764-5ece296e6a5e
    3d594402-0ce5-4e3f-8cb7-4d41fa14e17a
    4016e98b-38d6-45dc-aa96-e5c6c4b8afa5
    41fc584a-ba80-4eea-960a-f33ff764f2d7
    53899004-f959-4e14-9f10-8a0f0c0914ba
    542a4956-c6e3-4279-a19b-00c55045a949
    584ec490-d422-42c6-a71c-f1c9967953b7
    6864f06b-1677-41bb-be75-1aba02a61dd0
    6c81fed7-57a9-4d9e-b239-2f8679b43cae
    723320af-da7b-4217-a0ac-b047612382a0
    7f98d187-abc6-40cc-bb47-0d89c690c89f
    89886cd9-dbd2-49cf-9d81-41dfd2e3c4e5
    bf0b1225-20cf-4be7-a0f6-d854183780f1
    c3eb318a-fe4f-4e0c-8ef9-56a56e2cac48
    c8cf0039-d33e-4bc4-991a-f9e1363d4660
    cf699d9c-8ea7-4b14-b5df-29ee34d023b0
    VISTA Drivers

    R145551.EXE         32 BIT

    R145149.EXE          64 BIT

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

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    The forum is primarily user to user, with Dell employees moderating.

  • Nick W.

    you can have x64 but it can only be win xp 64 bit. you can use x86 on win 7 but not x64 on win 7.  you MUST have the driver i put up there first then install the driver for your sound card.

    Hope this helps

    -Nick

    Soundmax 64-bit drivers are available for Windows 8, and I'd think they're available for 7, too.