I recently had to update the BIOS and then had WinXP reinstalled the Intel(R) PRO/100 VE Network Connection in order to reestablish my Ethernet connection with my network. After doing this, I did not get sound from my speakers. I went to the Volume Tab of Sounds & Audio Devices it tells me "no audio device". Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.I went into the BIOS to see if the Audio was actually On. It was not. So, I turned it On, rebooted and WinXP detected New Hardware. I ignored the WinXP Hardware Install and inserted the Dell Resource CD: Drivers & Utilities and it seemed to install the driver software. When rebooting I did not get the WinXP Found New Hardware, but there is still no sound and when I got to the Volume Tab of Sounds & Audio Devices it tells me "no audio device". Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.I attached my Plantronics USB Headphones because it did not require an On-Board sound card and I hoped that at least the headphones might work& they do not work, so I detached them.I emailed Dell Support yesterday and hoped they would answer quickly. Unfortunately, no return email yet This is truly an inconvenience because I have a voice chat session scheduled for tonight. I would a grateful for help.------------------------------------------------------------------Here are the details from SiSoftware Sandra Lite, which detected my mainbord and other information:SystemManufacturer : Dell Computer CorporationModel : Dimension 8300MainboardManufacturer : Dell Computer Corp.Multi-Processor (MP) Support : 1 Processor(s)MPS Version : 1.40Model : 0M2035On-board DevicesIntel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)AC'97 Audio Controller : Sound Adapter (Enabled)System Memory ControllerLocation : MainboardError Correction Capability : ECCNumber of Memory Slots : 4Maximum Installable Memory : 4GBBank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/sBank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/sBank 3 - CHANNEL A DIMM 1 : EmptyBank 4 - CHANNEL B DIMM 1 : EmptyChipset 1Model : Dell Computer Corp 82875P,E7210 Memory Controller HubRevision : A3Bus : Intel AGTL+Front Side Bus Speed : 4x 200MHz (800MHz data rate)Maximum FSB Speed : 4x 200MHz (800MHz data rate)Width : 64-bitHTT - Hyper-Threading Technology : YesI/O Queue Depth : 12 request(s)Maximum Bus Bandwidth : 6400MB/s (estimated)Chipset 1 Hub InterfaceType : Hub-InterfaceVersion : 1.50Number of Ports : 3Width : 8-bitFull Duplex : YesMultiplier : 2/1xLogical/Chipset 1 Memory BanksBank 0 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1Bank 1 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1Supported Memory Types : ECC DDR-SDRAMChannels : 2Memory Bus Speed : 2x 200MHz (400MHz data rate)Maximum Memory Speed : 2x 200MHz (400MHz data rate)Multiplier : 1/1xWidth : 64-bitMemory Controller in Processor : NoPerformance Acceleration Technology : YesRefresh Rate : 7.80µsPower Save Mode : NoFixed Hole Present : NoMaximum Memory Bus Bandwidth : 6400MB/s (estimated)APIC 1Version : 2.00Multiplier : 1/2xMaximum Interrupts : 24IRQ Handler Engaged : YesEnhanced Support : YesMemory Module 1Manufacturer : NanyaModel : NT512D64S8HB1G-5TSerial Number : 11070807Type : 512MB DDR-SDRAMTechnology : 16x(32Mx8)Speed : PC3200U DDR-200Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)Date of Manufacture : Wednesday, August 06, 2003Memory DC Line : 2.5VSet Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)Memory Module 2Manufacturer : NanyaModel : NT512D64S8HB1G-5TType : 512MB DDR-SDRAMTechnology : 16x(32Mx8)Speed : PC3200U DDR-200Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)Date of Manufacture : Wednesday, August 06, 2003Memory DC Line : 2.5VSet Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)Cooling Device(s)Fan : OKAGP Bus(es) on Hub 1Version : 3.00Speed : 8xMultiplier : 1/2xFast-Writes Enabled : YesIsochronous Mode Enabled : NoAddressing Enabled : 32-bitAperture Size : 128MBPCI Bus(es) on Hub 1Version : 2.20Number of Bridges : 2PCI Bus 0 : PCI (1/1x PCIClk)PCI Bus 2 : PCI (1/1x PCIClk)LPC Hub Controller 1Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface BridgeRevision : A3ACPI Power Management Enabled : YesDelayed Transaction Enabled : YesLPC Hub Controller 2Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) SMBus ControllerRevision : A3LPC Legacy Controller 1Type : SMSC LPC v1Version : 14.04Number of Enabled Devices : 4Sound Adapter 1Model : Dell Computer Corp SoundMAX Integrated Digital AudioRevision : A3Type : AC '97Version : 2.01Sound Adapter 2Model : Creative Labs SBLive! (OEM'd For Dell??)Revision : A1Type : AC '97USB Controller 1Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1Revision : A3Version : 1.10Interface : UHCIChannels : 2Speed : 48MHzSupported Speed(s) : Low (1.5Mbps) Full (12Mbps)Legacy Emulation Enabled : NoUSB Controller 2Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2Revision : A3Version : 1.10Interface : UHCIChannels : 2Speed : 48MHzSupported Speed(s) : Low (1.5Mbps) Full (12Mbps)Legacy Emulation Enabled : NoUSB Controller 3Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3Revision : A3Version : 1.10Interface : UHCIChannels : 2Speed : 48MHzSupported Speed(s) : Low (1.5Mbps) Full (12Mbps)Legacy Emulation Enabled : NoUSB Controller 4Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4Revision : A3Version : 1.10Interface : UHCIChannels : 2Speed : 48MHzSupported Speed(s) : Low (1.5Mbps) Full (12Mbps)Legacy Emulation Enabled : NoUSB Controller 5Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI ControllerRevision : A3Version : 2.00Specification : 1.00Interface : EHCIChannels : 8Companion Controllers : 4Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)Addressing Support : 64-bitLegacy Emulation Enabled : NoSystem SMBus Controller 1Model : Intel 801xx/63xx SMBusVersion : 0.02Specification : 2.00Advanced TCO Mode Enabled : NoSlave Device Enabled : YesPEC Support : NoSpeed : 100kHzExpansion Slot(s)PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length AvailablePCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length AvailablePCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length AvailableAGP1 : AGP-8x 32-bit +3.3V PME Full-Length UsedPort Connector(s)PARALLEL : Parallel Port PS/2 / DB-25 pin femaleSERIAL1 : Serial Port 16550A / DB-9 pin maleKYBD : Keyboard / PS/2MOUSE : Mouse / PS/2USB1 : USB / USBUSB2 : USB / USBUSB3 : USB / USBUSB4 : USB / USBUSB5 : USB / USBUSB6 : USB / USBUSB7 : USB / USBUSB8 : USB / USBENET : Network / RJ-45MIC : Audio / Mini-jackLINE-OUT : Audio / Mini-jackLINE-OUT : Audio / Mini-jackLINE-OUT : Audio / Mini-jackLINE-IN : Audio / Mini-jackHP-OUT : Audio / Mini-jackPerformance TipsNotice 224 : SMBIOS/DMI information may be inaccurate.Tip 2511 : Some memory slots are free so the memory can be easily upgraded.Tip 2546 : Large memory modules should be ECC/Parity.Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.------------------------------------------------------------
First I'd recommend editing out your serial numbers and ID's before a mod deletes your post for your own protection (it's against Terms of Service to post them here).
But, since you did, I was able to "cheat", and I think I know what's going on. Sandra's saying you have a Soundblaster Live PCI card AND integrated audio enabled on that PC. Your PC came originally with the PCI card, which is why the integrated audio built into the motherboard was disabled in the BIOS - it's supposed to be that way. XP can only handle one default audio device at a time, and since you've got both installed it seems it's gotten itself confused.
If you want to use the Soundblaster card, I think you should have a separate CD with drivers and software for it. Uninstall the Soundmax drivers via add/remove, then reboot into BIOS again and disable integrated audio. Then, when XP detects hardware use only the Soundblaster drivers and software.
That "hidden device" is probably just the ghost of the integrated audio you disabled - XP "remembers" old devices even when they're disconnected (e.g., unplugged flash drives also show up as hidden devices).
One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it.
According to the Dell SB Live instructions, XP is supposed to load a generic driver for the card even before you install the software, so something isn't being detected properly. What's bugging me a little is that Sandra is saying your PCI slots aren't occupied - one of them should be occupied by the SB live card. May be best to back up a ways and try again:
1) Uninstall the Soundblaster via Add/Remove programs
2) Go into Device Manager, and uninstall the hidden multimedia controller, and the Soundblaster driver under Sounds and Audio.
3) Reboot the PC. If you didn't do so after reinstalling XP, install the chipset drivers, either from the resource disk or from the web site. The chipset drivers the motherboard configuration, which may be affecting XP's ability to detect the card.
4) Reboot again. If it's behaving itself, XP should recognize the card and install the generic driver -from there you can use the install CD. Not to sound obnoxious, but remember that you have to choose the default device in Sounds and Audio in the control panel - if it says "Modem 0" you have to change it to Soundblaster.
Now, worst case if you're in a hurry and want to try the integrated audio instead:
1) Turn off the PC, unplug it, hold the power button in for about 20 seconds to release any leftover charge, then open up the case, and remove the Soundblaster card.
2) Reboot and reenable the onboard audio in the BIOS.
3) When XP detects the hardware, install the Soundmax drivers from the Resource CD.
4) Note that integrated audio uses a different set of jacks on the back of the case - they may have been covered up with a piece of plastic.
Hi again. I appretiate you getting back to me ...good timeing, we must be on the same time schedual. ...and,no, I do not think you're sounding obnoxious at all. Actually, I need reminders and explainations.
I uninstalled Soundblaster Live! via Add/Remove Programs and rebooted.
After reboot, Windows detected 3-4 diferend devices and the Install Hardware Wizard started, but I just ignored it and moved onward to the Device Manager to uninstall the "gohst of the 'multimedia audio controller'.
I did not see the 'soundblaster' under Sound, Video and Game Controllers. I did notice something new. The item 'multimedia audio controller' had moved under 'sound, video and game controllers' and it had a dark yellow apostrophy. In addition, under 'other devices' ... "PCI Input Device" with a dark yellow questionmark and apostophy.
So, I stopped. I am not sure ...should move onward or what?
PS. I barrowed a laptop and got out of that chat meeting for tonight. I am egar to resolve this as soon as possible, but I do not want to mess up by hurrying.
I think it's finally detecting right. You've got both a PCI device and an audio device.
Now pop in the Soundblaster CD and install it.
The Soundblast CD installed ok. but I still get no sound... no audie device.
Should I uninstall and try again only install those chip driver thing you were talking about?
What does device manager say?
Images can only be linked from a web site - you'd need to upload it to an image hosting site like Photobucket or Imageshack, then they provide a URL to link to the image. Might be more trouble than it's worth right now.
What I'm wondering is if the Soundblaster device is showing as installed, enabled, and working. If it is, but the control panel is still saying "no audio" even when you set the default devices to Soundblaster, then something in Windows itself isn't quite right.
I posted this earlier but will copy it here: One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it to change the settings.
I'm going to do some Googling and see what the options are.
Oops, should've read more carefully. By all means go back and try installing the chipset drivers. What they do is tell XP how your motherboard is configured - usually if they're not right the device won't install at all, but with PC's you never know. It won't hurt, and it might help.
No - the chipset drivers have nothing to do with installed programs on your hard drive - they're just hardware drivers like any other driver. Installing them will not change any of your programs or files.
I hate to run off on you, but I've got 2 cats and 1 human who need to be fed. I'll have to check back in the AM....
EDIT: in case you're wondering, the reason for harping on the chipset drivers is here:
Ok, now I really gotta run....