XPS 200-No Audio

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XPS 200-No Audio

  • System:
    2005 XPS 200, XP Media Center SP2, SigmaTel High Definition Audio Inoperative.
    Device Manager Indicates: "SigmaTel High Definition Audio Codec" has the Yellow exclaimation point next to it.
     
    System Properties Indicates:
    "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
     
    Have tried to install drivers from Dell site and get error message indicating they are not correct drivers for the system.
     
    Last (2) attempts to delete driver resulted in a system lock-up and reboot.
     
    NOTE: I do not know if this is directly related or not but, when the machine boots up, the following error message comes up with a "beep" from what sounds like the mother board:
    "Error loading C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll"
     
    Any assistance is greatly appreciated.
     
     
  • Try installing the Intel chipset drivers, you can download them HERE  then reinstall the sound drivers.  The chipset drivers define what is on the motherboard and when doing a reinstall must be installed before installing device drivers such as the sound.

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • Installed chipset, then driver, and got error message:
     
    "This is not the correct audio driver for this system. The insaller will now exit."
  • THIS is the Sigma Tel driver from the Dell downloads.  Have you tried downloading again and trying the new download?
     
    Here is the instructions from Dell, make sure you are following them exactly.
     
    Hard Drive Installation (via WinZip) with Setup.exe File for R114282.EXE

    Download

    1.Click Download Now, to download the file.
    2.When the File Download window appears, click Save (Windows XP
    users will click Save) this program to disk and click OK. The Save In:
    window appears.
    3.From the Save In: field, click the down arrow then click to
    select Desktop and click Save. The file will download to your desktop.
    4.If the Download Complete window appears, click Close. The file
    icon appears on your desktop.

    Install

    1.Double-click the new icon on the desktop labeled R114282.EXE.
    2.The Self-Extracting window appears and prompts you to extract or
    unzip to C:\DELL\DRIVERS\R114282. Write down this path so the executable (I.e.
    Setup.exe) file can be found later.
    3.The Self-Extractor window appears.
    4.Click OK.
    5.After completing the file extraction, if the Self-Extractor
    window is still open, close it.
    6.Click the Start button and then click Run.
    7.Type C:\DELL\DRIVERS\R114282 in the Open textbox and then click OK.
    8.Follow the on-screen installation instructions.

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • After following your instructions, I received the same error message.
  • Very strange.  There must be a Windows XP software problem. 
     
    Click Start then Run  enter  sfc /scannow (space between c and /) with your Windows XP CD.  This will scan your system for any bad Windows XP files, which may or may not be the problem.
     
    The DLCJtime.dll is a file for the Dell printer.  The Dell printer software may also need to be reinstalled.  And, with this amount of problems, what happened to start with that caused all the problems?  Did you have a virus that you removed?  Did you run a Registry Cleaner?, etc.

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • First of all, thanks for your time and expertise Fireberd.
     
    I ran the XP disc and it provided no indication of results when it was complete.
     
    Next, to your comments/questions:
     
    1. I do not have the Dell printer or software anymore, I had a major compatibility issue with my XPS and the scanner on the unit and sold and bought a Cannon. I did however locate the file and deleted it, but the message still shows up at boot up.
     
    2. The problems just showed up one day, the computer made  that "beep" that sounds like the mother board and the sound card and my DVD/CD drive were inoperative. Through various reinstalls of XP and drivers, I have been able to get the audio up intermittently, but now it has been not excepting the driver software. This problem began in 2006.
        
    3. I have McAfee and two spyware programs (Lava Soft and Trend Micro) and they have been functioning and regularly updated for the past two years. I added a registry booster in the last six months or so.
     
    4. Just  recently, McAfee's software began repeatedly indicating a restart was required for updates everytime I ran the PC. They told me to scan DOS according to their prescribed method. Although there was no virus indicated, two very interesting things happened:
            a. It indicated there was I what I believe was a "critcal error" found
            b. My DVD/CDdrive began working again
     
    I do not know if that is what the error was.
                                                                                             
  • Several comments. 
     
    First, that Dell printer file is in the start up.  click Start then Run and enter  msconfig   when the panel comes up you can go to the startup and disable the Dell startup and that will remove that message. 
     
    Since you've had the various problems, enter the BIOS and do a restore to the original factory settings (even if they have never been changed).  Don't know what that may do but it would be one of my troubleshooting steps. 
     
    Finally, it may take a clean install (reformat the hard drive and reinstall everything) to get it straightened out.  The install sequence is (1) Install the Operating System (2) Install the Intel chipset drivers (3) install device drivers (e.g. sound drivers) (4) Reinstall applications and backed up user data. 

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • I removed and reinstalled the CMOS battery and upon reboot it took me into setup. I really was not sure what steps to take at that point except to return to windows.
     
    Nothing changed except now at boot up the PC goes to a DOS screen and prompts for an F1 or F2 key.
     
    I have never reformatted a hard drive before, sounds kind of spooky.
     
    Thanks again for your help.
  • Go into the BIOS and reset it to the factory defaults and see if that stops the F1 or F2 prompts.  It could be that the BIOS is not detecting a piece of hardware and the ultimate reason for all your problems????

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • Forgive my ignorance, but when I went into setup it was not clear to me how to reset, so I went on line and saw the tip for removing the battery as a method to accomplish this. If you could indicate the steps I would appreciate it.
     
     
  • Here is the info from the Dell on-line manual.  Click Me

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • Thanks for assistance and patience. The BIOS change back to the default appears not to have made a difference.
     
    Do you think that the mother board could be the culprit and would the fomatting of the hard drive still need to be performed?
  • I can't say.  It's one of those that someone would have to physically be at the PC to see what is happening and make a decision.  It's not a "long distance" diagnosis and repair thing.
     
    I'd hate to tell you to reformat and reinstall if that didn't fix it.

    I am not a Dell Employee

    Dell forum member since 2002

    Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU,  Windows 7 64 bit Home/Win 8.1.  SSD drive.  Sonar X3c 64 bit Recordng Software.

     

    Member of Nashville based R.O.P.E.

  • Thanks for all of your time and help Fireberd you are a gentlemen and a scholar.