apparently, i dont have a sound card, the audio comes integrated... but i did try to install sigmatel and it didnt work. im not sure what i have to do next.... maybe i should just reformat the whole thing again :(
when i try to set up the new driver, after it's installation, i'm told that there are no components.
by the way i'm shocked as to how many people have a problem with the sound/audio with this dimension. :womansurprised:
Message Edited by rrratze on 05-16-200607:18 PM
thanks - there are no sound entries with a yellow "!" in the device manager.
the msg reads:- devise object not present, restart your computer and try to install again.
I think the soundcard has disapeared - don't ask me how or even why
I am soooooooooooooooooooooo angry - i can't wait to call them tomorrow and give them a proper ear bashing.
the p.c. is not even a month old yet.
thanks for your reply - let me know if there are any updates/news. :smileywink:
ok so now - just came of the phone with a dell tech - and yes there is a fault the my sound card.
the pc is being collected on friday - kept for 5 days - and fixed. i was assured to receive a new motherboard and of course soundcard.
i have to say thought - very polite techs -
hope everybody is well - and - i still think there are an awful lot of audio probs happening with this sigmatel soundc. must be a really cheap version.
Message Edited by rrratze on 05-17-200602:33 PM
Read true and till the end, it should help many...
I fixed my problems with my new dimension 5150 audio and the sigmatel high definition audio driver by doing the following....
I had just installed a new xp pro partition with no sound.....
1. I downloaded the sigmatel high definition audio driver from here..
If the link changes you can find the driver on the dell site by going to driver downloads and specifying the dell domension 5150 model. Then click on audio drivers. The driver is called.....
"SIGMATEL STAC 92XX C-Major HD Audio".
2. I downloaded the driver to the desktop...Ran it and it asked for a reboot. Rebooted but still no sound but then the driver package popped back up and tried installing more drivers before telling me that this driver was not suitable for my hardware so i clicked OK.
3. Oh well i thought, back to the drawing board. However i checked device manager to find that my sigmatel high definition audio codec had been installed for the first time. (progress).
4. Then in device manager i right clicked and chose scan for hardware changes. The "found new hardware" wizard popped up telling me it had found the "microsoft UAA bus driver for high definition audio" and i just used the automatic search for driver option in the found new hardware wizard - Hey presto both the sigmatel high definition audio codec and the Microsoft UAA driver for high definition audio were installed and i have sound.
The bottom line with dimension 5150 systems at least is to download the above driver, install it, reboot, wait for the error stating that the driver is wrong for the system and then click ok. Then in device manager right click the top icon and choose "scan for hardware changes", the microsoft UAA high definition audio device is found and asks for you to install the driver. At this point you can select to search for the driver automatically and it shall install it. You now have all the sound you need!
It seems that when you run the above driver it installs correctly before rebooting, after the reboot it tries to install additonal drivers that are not required or suited to the system. Click ok but at this point you have the driver for the "sigmatel high definition audio codec" installed....Then in device manager scanning for hardware changes triggers the system to find the "Microsoft UAA high definition audio" device. This in turn asks for you to install its driver which at this point can simply be installed automatically using the found new hardware wizard.
Phew, great it all works now...
I am away to image the thing now with the best imaging software out there, acronis true image..
Hope this helps you