OptiPlex GX280 has no Sound Device

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OptiPlex GX280 has no Sound Device

  • Hi,
     
    I have a new OptiPlex GX280, and using it for a couple of months. The problem is that sound does not work at all and I do not remember if it ever worked.
    I am using WinXP Professional, I did not put any new hardware to my PC, still using original SoundMAX Integrated Digital Audio. Device manager tells me that all sound/video drivers are ebabled and good, but Sound and Audion Device Properties tell me that I have No Audio Device.
     
    Please help,
    Vladimir
     
  • VladiA,

    Thank you for using the Dell Community Forum.

    Make sure that nothing is muted in the sound properties. You may also want to reinstall the drivers.

  • Today guy from DELL technical support came to my workplace and tried to resolve the problem I am having. He installed new motherboard, re-installed sound drives couple of times... NO LUCK:(

    The only option I now have is re-format the hard drive and re-install Windows XP (service guy suggestion). 

    It would take days to wipe out my Windows, and install it back together with all programs I currently have on my system. There should be another way.

    Unbelievable, it is 21 Century and DELL does not have any troubleshooting tools!!!

     

  • At the risk of sounding a bit foolish. Have you tried diferent speakers or a head set to confirm the speakers are working? If they are power speakers are they plugged in and turned on? Sometimes we look so hard for the problem we miss the simpler steps to check.
  • Didn't I say in the previous post that I have DELL technician come over to my place to help me with the “no sound” problem (with no luck though). He tried everything.

    I do not have speakers, I use headphones. In order to hear headphone sound you need to adjust volume. One way to do it is through “Volume Control”, but I cannot get there (I am getting “There are no active mixer devices available”).

  • What is your service tag?

    Is audio enabled in bios?

    What happens with the Utility partition diagnostics?

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • My Service Tag: 6LB2T71
    Audio is enabled in BIOS.
    If I boot to utility partition diagnostics I am hearing sound in audio test.

    But I do not have an audio device in XP and I re-installed/uninstalled/installed audio drivers for my OptiPlex GX280 tens of times - does not help.

    Message Edited by VladiA on 12-19-2005 12:15 PM

  • If you boot diags and you hear sound then its not a hardware problem. Its a REFORMAT ERASE EVERYTHING START OVER Corrupted registry problem.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • That's exactly what I want to avoid!!!

    It will be really helpful if you can figure it out which part of registry I need to restore, which drivers I need to re-install or which files I need to clean up.

    I bought my system with Windows XP installed and I expected it to work. If you are blaming XP and cannot do anything about it, the best option I think would be sending me new fully working OptiPlex so I can smoothly copy over all programs from my old system to the new one and then send the old one to you once I am done.
  • Have you tried to reboot into safe mode and remove all of the sound drivers from the device manager list and then reboot and reinstall the drivers? I am not sure it would do much but it is certainly worth a try. As you say the sound works in diagnostic mode so its not hardware. maybe there are hidden duplicates of the drivers in the registry that this may find. I know this is a shot in the dark but everything else has failed. also try to reinstall quickset at the same time.
    This is just from a very experianced Dell owner not a support tech.

    Message Edited by sleeplesman on 12-19-2005 05:25 PM


  • I am not dell. I am not sending you anything. This is not the negotiate with customer service forum. Its clearly a software issue. Reinstalling is your option. The hardware is working. There are 3rd party services that will charge for travel time and service. Typical cost would be $3000 and travel time for onsite "software" repair.  The software issue comes about via Invalid drivers, and or installing software via NON ADMINISTRATOR accounts aka Non LOCAL ADMINISTRATOR.   Dell does provide software support IF YOU PAY FOR IT.  You have not paid for software support and therefore your issue is not covered under warranty.  Software support is not free from Microsoft or Dell.

    You  have corrupted registry for the following reasons.

    1 You did not install the chipset drivers BEFORE installing the Audio drivers and or installed other software not using the local Administrator account.
    2 Because you did not login as administrator the Permissions to critical registry keys are now Broken.
    3 You tried to install several drivers that were wrong and did all of the above.

    WINDOWS XP HOME REQUIRES BOOTING SAFE MODE TO LOGIN AS ADMINISTRATOR.

    Permissions problem

    Listed Here in this Word Doc file
    http://www.hauppauge.com/html/winxp_driver_data_invalid.doc

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\PCI

    The fix is to put the permissions back the way they were (turns out this particular subkey had been modified by mistake anyway). You’ll either need to be a member of the local Administartors group to run this, or schedule it to run under Task Scheduler with admin credentials. You’ll also need the SubInAcl.exe command-line utility.

    subinacl /subkeyreg
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
      /grant=Administrators=F
      /grant=System=F
      /grant=everyone=R

    Now Windows will be able to properly enumerate devices and the problem should go away.

    Read the KB article 555377 by Microsoft MVP Nick Whittome.

    http://support.microsoft.com/?kbid=555377


    Get SubInAcl.exe from Microsoft.

    http://www.microsoft.com/downloads/details.aspx?familyid=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en


    Intel Chipset Software Installation Utility
    Driver
     
    Release Title: Chip Set: Intel Chipset Software
    Installation Utility, Driver, Windows 2000, Windows XP, Multi Language,
    Multi System, v.6.0.1.1002, A09
    Release Date: 07/12/2004
    Description: Software support for Intel Chipsets.


    ftp://ftp.dell.com/chipset/R79695.EXE



    Analog Devices ADI 198x Integrated Audio
    Driver
     
    Release Title: Audio: Analog Devices ADI 198x Integrated Audio,
    Driver, Windows 2000, Windows XP, Multi Language,
    Multi System, v.5.12.01.4060, A17
    Release Date: 06/22/2004
    Description: ADI Onboard Sound Driver Multiple System. 


    ftp://ftp.dell.com/audio/R78477.EXE


     


    Analog Devices Inc. SoundMAX(R) Windows(R) 98SE/2000/ME/XP WDM Driver



    INSTALLATION AND REMOVAL INSTRUCTIONS:

    Installation or Update of Analog Devices SoundMAX Audio Driver

        NOTE: Remove any previously installed driver using the instructions
              in the next section.

    1.  From the task bar, click on Start -> Run.

    2.  In the Run dialog box, type C:\dell\drivers\R78477\Setup.exe

    3.  When installing, "SoundMAX Install" dialog box appears. In the
        dialog box, press Next. When upgrading or reinstalling, "Setup
        Type" dialog box appears. In the dialog box, select "Reinstall or
        Upgrade" radio button, then press Next.

    4.  Click on the Next and OK prompts as they appear.

    5.  Reboot the system to complete the installation.

    Removal of Analog Devices SoundMAX Audio Driver

    1.  From the task bar, click on Start -> Settings -> Control Panel,
        or for Windows XP, click on Start -> My Computer -> System Tasks.

    2.  Double-click on the Add/Remove programs icon.

    3.  Double-click on SoundMAX Install. (A dialog box appears.) 

    4.  Select Remove and then press Next.

    5.  Reboot the system to fully uninstall the drivers.


    TO INSTALL USING AN INF FILE:

    1.  Find the location of the following files:

        * smwdm.sys
        * smwdm.inf
        * smx.cat (for signed drivers)

        NOTE: These files are located in the Se (for Windows ME / Windows 98SE)
       or W2k (for Windows 2000 / Windows XP) subdirectory of the
       distribution media.

    2.  Open Control Panel using the Start Menu->Settings->Control Panel
        and double click the System icon.  On Windows XP, open System
        Information using Start Menu->My Computer->View System Information.

    3.  Select Device Manager tab (on Windows 2000/ Windows XP, select the
        Hardware tab and click the Device Manager button).

        *For Windows XP

            a. If Multimedia device is "Intel(r) 82801 BA/BAM AC'97
               Audio Controller" (default), remove device and rename
               corresponding inf file C:\WINDOWS\Inf\wdma_int.inf into
               C:\WINDOWS\Inf\wdma_int.


            b. Select "Scan For The Hardware Changes".


            c. In the "Add New Hardware Wizard" dialog box, select
               "Install from the list of specific locations" radio
               button and click Next.


            d. Select location of the driver files noted above and
               click Next to install driver.
               
        If Multimedia Audio Device is older version of SoundMAX Integrated
        Digital Audio Device, follow driver update procedure described
        below for other operating systems.
             
      
        NOTE: Different actions are necessary depending on whether a
              Multimedia Sound Device is present.
     
        * If a Multimedia Sound Device is present (like "SoundMAX
          Integrated Digital Audio" or an "AC'97" generic sound
          driver), complete the following steps.
      
       a. Double-click on the device.


       b. Select Driver tab.


       c. Click Update Driver.


       d. Select Search for a better driver.


       e. When prompted for a location, select a specific location
                 and enter the one noted above.


           NOTE: If you are prompted to insert the Windows CD, insert
         the CD. If you are prompted to reboot, do so.


        * If a Multimedia Sound Device is NOT present, complete the
          following steps.


       a. Click refresh.

                 NOTE: A multimedia device will be found.

       b. Select Search for a better driver.

       c. When prompted for a location, select a specific location
                 and enter the one noted above.

         NOTE: If you are prompted to insert the Windows CD, insert 
         the CD. If you are prompted to reboot, do so.

    TO UNINSTALL WHEN USING INF FILE:

    1.  Open System Properties using the Start Menu->Settings->Control
        Panel, or Start Menu->My Computer->View System Information for
        Windows XP.

    2.  Select Device Manager tab (on Windows 2000/Windows XP, select the
        Hardware tab, and click the Device Manager button).

    4.  Select Sound, Video and Game Controllers -> SoundMAX integrated
        Digital Audio device.

    5.  Click Remove (on Windows 2000/Windows XP, click the Uninstall icon
        with the red X).

    6.  Following an uninstall, the system must be restarted before
        another install can be run.

        NOTE: If you are prompted to insert the Windows CD,
              insert the CD. If you are prompted to reboot, do so.


    The Windows Plug and Play System maintains a backup copy of the driver
    and will re-install it automatically upon reboot unless another driver
    replaces it. If you wish the driver to be completely removed from the
    system, complete the following steps:


    Using Windows Explorer, delete the following from the WINDOWS
    directory (WINNT for Windows 2000):


        a. C:\Windows\inf\Other\Analog DevicesSmwdm.inf (or any
           similarly named file if present)


        b. C:\Windows\system32\drivers\smwdm.sys


        c. For Windows 2000/Windows XP:
           C:\WINNT\inf\OEMn.inf, or C:\WINDOWS\inf\OEMn.inf for
           Windows XP, (where n is an integer)
           Only delete those files that are copies of Smwdm.inf
           (they will be named OEMn.inf [where n is an integer]).   
           Also, delete the corresponding .pnf files.

    System Type: OptiPlex GX280
    Ship Date: 7/1/2005
    Dell IBU: Americas
     
    Quantity Parts # Part Description
     
    1 R7762 INSTRUCTION, DEVIATE-TO-TSMT-MNSTRM
    1 T7280 PROCESSOR, 80547, PENTIUM 4 PRESCOTT DT, 520, SOCKET T, E0, MALE
    1 T7422 INSTRUCTION, DEVIATE-TO-TSMT-PRFMC
    1 149DF INFORMATION, PREPARATION MATERIAL, DEVIATION, PRECISION WORKSTATION, INCREASE, #2
    1 702EX INFORMATION, PREPARATION MATERIAL, DEVIATION, PRECISION WORKSTATION, INCREASE, #1
    1 5120P CORD, POWER, 125V, 6FT, SPT2, UNSHIELDED
    1 T0943 KIT, MOUSE, UNIVERSAL SERIAL BUS, 2BTN, OPTICAL, LOGITECH
    1 N6250 KEYBOARD, 104, UNITED STATES, UNIVERSAL SERIAL BUS, MULTI-MEDIA, LITEON, LEAD FREE
    2 U2414 DUAL IN-LINE MEMORY MODULE, 512, 400M, 64X64, 8, 240, 1RX8
    1 F4991 KIT, DOCUMENTATON ON FLOPPY DISK, SOFTWARE, POWERDVD, 5.1
    1 F7885 CDRW/DVD COMBO, 48X32, HALF HEIGHT, HITACHI LG DATA STORAGE, CHASSIS 2001, V2
    1 U4931 DISPLAY, FLAT PANEL DISPLAY, 17,  E173FPB, MIDNIGHT GRAY,
    1 X8134 ASSEMBLY, FLOPPY DRIVE, 1.44M, TEAC, CHASSIS 2001, LEAD FREE
    1 5H644 HARD DRIVE, 80GB, Serial ATA, 7.2K, 8MB, NATIVE COMMAND QUEUEING, SEAGATE
    1 JD188 KIT, SOFTWARE, OVERPACK, WXPPSP2A, COMPACT DISKETTE W/DOCUMENTATION, ENGLAND/ENGLISH 
     

     

    Message Edited by SpeedStep on 12-20-2005 08:14 AM

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • Message Edited by VladiA on 12-20-2005 10:49 AM

  •  

    Message Edited by VladiA on 12-20-2005 10:49 AM

  • I have WinXP Professional and I am a member of local administrators group, so it's not a permission issue. (I checked the registry, it has right permissions)
     
    Am I getting you right – the only option left is manual uninstall/install?
  • I only gave one example in one place that the registry could be corrupted.
    There is no such thing as one size fits all single registry problem that cures all ailments always forever.

    Your software is damaged.

    Free support is not available to repair corrupted registry.

    REINSTALL REFORMAT is what is available to you.

    If you dont want to do that Buy a new hard drive and reinstall and reformat on that drive
    to see if the hardware then works. I beleive it will.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.