GX620 with no sound

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GX620 with no sound

  • Hi all
    I have a GX620 running WinXP SP2 which is having sound problems.  I have downloaded the latest drivers from the Dell site, but that hasn't helped.  I should have the integrated sound, as I didn't order anything fancy from the machine. 
     
    When I look in the sound settings, it doesn't recognize the Soundmax digital adapter, and only shows the modem #0 Line Playback as an option.  Under the Device manager, it shows the adapter, and says it is running fine.  Under the properties/multimedia devices, the entries there have properties which say the driver is installed but it's not working properly. 
     
    BIOS has the onboard sound turned on.
     
    Not sure where the problem is here.  Anyone have any insight?

    Thanks,
    Eric
  • The 620 is not the same as the earlier soundmax chips.  Driivers for this AC97 Codec arent built into windows XP.
    You didnt give a service tag.
    Release Title: Audio: Analog Devices ADI 198x Integrated Audio, Driver, Windows 2000, Windows XP, Multi Language, OptiPlex GX520, GX620, v.5.12.01.5246, A23
    Release Date: 06/09/2005
    Description: ADI Onboard Sound Driver
    By downloading, you accept the terms of the Dell Software License Agreement.
    File Name File Size Download Time (56K) File Format
    ftp://ftp.dell.com/audio/R97809.EXE
    You also need to do XP SP2 or Directx 9.0c Redist and the chipset drivers and the Fritz Chip Drivers
    BEFORE trying to install the Soundmax.
    If you want to know what that is goto
    Intel Chipset Software Installation Utility
    Driver
     
    Release Title: Chip Set: Intel Chipset Software Installation Utility, Driver, Windows 2000, Windows XP, Windows XP x64, Multi Language, Multi System, v.7.0.0.1019, A11
    Release Date: 10/12/2005
    Description: Software support for Intel Chipsets.

    ftp://ftp.dell.com/chipset/R96614.EXE 1 MB 2.6 min Hard-Drive
    ST Microelectronics Trusted Platform Module
    Driver
     
    Release Title: Chip Set: ST Microelectronics Trusted Platform Module, Driver, Windows 2000, Windows XP, Multi Language, OptiPlex GX620, Precision 380, v.1.0.4.11, A01
    Release Date: 05/26/2005
    Description: TCG Software Stack for TPM 1.2 with integrated installer. 

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • Hi SpeedStep, thanks for the input. 

    I installed the drivers you recommended, installed the soundmax driver and it is still in the same state.

    My service tag is: <ADMIN NOTE: Service tag removed for privacy reasons>

    Just as a background, I put Win XP on here with a RIS installation and installed SP2 and MS Office 2003 software via Active Directory. 

  • Installing Drivers should be done VIA the LOCAL Administrator Account.

    Accounts on a domain that are not included in the LOCAL PC "ADMINSTRATORS" group
    will be UNABLE TO INSTALL DRIVERS.

    Many Zelot administrators also put in polices that override local policys and dont
    allow you to install.


    LOCAL NOT ATTACHED TO ANY LAN C: ADMINISTRATOR must install the driver.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • Hi everyone

    I have a GX620 running WinXP SP3

    My service tag:<ADMIN NOTE:Service tag removed per privacy policy>

    It shows no audio device even though its there in device manager here some pictures:

  • You should not have any yellow ?

    Onboard Audio can be disabled in CMOS.

    Intel 945G Graphics Controller

    Release Date: 6/7/2005

    Version: A006.14.10.4299

    Importance: Recommended

    Download Type: Driver

    File Format: Hard-Drive

    File Size: 3MB

    ftp.us.dell.com/.../R98241.EXE

    Analog Devices ADI 198x Integrated Audio

    Release Date: 6/7/2005

    Version: A235.12.01.5246

    Importance: Optional

    Download Type: Driver

    File Format: Hard-Drive

    File Size: 7MB

    ftp.us.dell.com/.../R97809.EXE

    Vista32 drivers

    Analog Devices ADI 198x Integrated Audio, v.5.12.01.7010, A25

    Version: A255.12.01.7010

    Download Type: Driver

    File Format: Hard-Drive

    File Size: 3MB

    ftp.us.dell.com/.../R145551.EXE

    Systems

    Dimension Desktop 2400

    Dimension Desktop 3000

    Dimension Desktop B110

    OptiPlex 170L

    OptiPlex GX270 / GX270N

    OptiPlex GX280

    OptiPlex GX520

    OptiPlex GX620

    OptiPlex SX270 / SX270N

    OptiPlex SX280

    Precision 360 / 360N

    Precision 370

    Precision 450

    Precision 470

    Precision 650

    Precision 670

    Advanced Features

    Dell™ OptiPlex™ GX620
    User's Guide

       LegacySelect Technology Control

       Manageability

       Security

       Password Protection

       System Setup

     

       Booting to a USB Device

       Clearing Forgotten Passwords

       Clearing CMOS Settings

       Hyper-Threading

       Power Management

     

     

    Entering System Setup

    1. Turn on (or restart) your computer.
    2. When the blue DELL™ logo appears, press <F2> immediately.

    If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop.

    Then shut down your computer and try again.

    System Setup Screens

    The system setup screen displays current or changeable configuration information for your computer.

    Information on the screen is divided into three areas: the options list, active options field, and key functions.

    Onboard Devices

    Integrated Audio

    Enables or disables the onboard audio controller

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.