Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
Hi SpeedStep, thanks for the input.
I installed the drivers you recommended, installed the soundmax driver and it is still in the same state.
My service tag is: <ADMIN NOTE: Service tag removed for privacy reasons>
Just as a background, I put Win XP on here with a RIS installation and installed SP2 and MS Office 2003 software via Active Directory.
I have a GX620 running WinXP SP3
It shows no audio device even though its there in device manager here some pictures:
You should not have any yellow ?
Onboard Audio can be disabled in CMOS.
Intel 945G Graphics Controller
Release Date: 6/7/2005
Download Type: Driver
File Format: Hard-Drive
File Size: 3MB
Analog Devices ADI 198x Integrated Audio
File Size: 7MB
Analog Devices ADI 198x Integrated Audio, v.5.12.01.7010, A25
Dimension Desktop 2400
Dimension Desktop 3000
Dimension Desktop B110
OptiPlex GX270 / GX270N
OptiPlex SX270 / SX270N
Precision 360 / 360N
Dell™ OptiPlex™ GX620User's Guide
LegacySelect Technology Control
Booting to a USB Device
Clearing Forgotten Passwords
Clearing CMOS Settings
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop.
Then shut down your computer and try again.
The system setup screen displays current or changeable configuration information for your computer.
Information on the screen is divided into three areas: the options list, active options field, and key functions.
Enables or disables the onboard audio controller