I have a Dell OptiPlex GX620 and I just did a clean install of Windows XP Professional with Service Pack 2. After I installed the chipset drivers(R132539) I installed the audio drivers(R97809) and sound was working fine.
The audio driver is for Analog Devices ADI 198x Integrated Audio and is Version A23.
Next I used Windows Update. After installing Service Pack 3 every time I boot into Windows I am greeted with this error:
Then Windows will detect new hardware and prompt me to install drivers for "Audio Device on High Defintion Audio Bus" 4 times, each time failing:
I can't seem to find a fix or solution to this problem.
Any help would be greatly appreciated.
First, edit your post and remove your personal data - the Service Tag number and Express Sevice Code. They are forbidden by Dell.
What Video card do you have? Could it possibly be HDMI audio on your Video card?
Uninstall each of the entries for the "Audio Device....." in the Device Manager then restart the PC and see if it returns.
I am not a Dell Employee
Dell forum member since 2002
Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU, Windows 7 64 bit Home/Win 8.1. SSD drive. Sonar X3c 64 bit Recordng Software.
Member of Nashville based R.O.P.E.
Just a wild thought to add to Fireberd's post:
There should be a UAA HD Audio driver in System Devices to get XP to recognize HD audio - when XP first came out audio was AC97, not HD. The driver folder itself usually includes the required "hotfix" to install it (either KB888111 or KB835221). SP3 release candidate had a problem with this, but the full release SP3 was supposed to have taken care of it. Some more info HERE.
I've seen a few posts here where SP3 was still giving fits with this, so a couple things I'd try:
1) Don't install any drivers until AFTER installing SP3.
2) With SP3 still loaded, uninstall the Soundmax driver, then reboot. Then either go into the driver folder and manually install the hotfix BEFORE running the full driver install (usually listed under a folder like HDAQFE), or get it from a site like the hotfixshare.net.
Thanks fireberd, you were on the right track :)
The DSndUP error(which belongs to SoundMax) was throwing me off onto the wrong track.
I have a NVIDIA GeForce GT 430 and for some reason the HD Audio drivers weren't installed. I downloaded the latest NVIDIA driver for my card and during the install process it showed that the "HD Audio Driver" wasn't installed. After the install and 2 reboots later no more DSndUP error and no more Unknown Devices in Device Manager:
This thread is [SOLVED]