No sound or multimedia audio controller gx520

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No sound or multimedia audio controller gx520

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Posted by Hoostompa

on 1 Sep 2007 11:17 PM

I've read & tried as many threads as I can take. My eyes burn. I have no sound, no m-media audio controller. Device manager has exclamation/questoin marks beside soundmax, sm bus control, mm audio controller. I have the dell optiplex drivers resource cd, have unistalled and reinstalled same. xp serv pack2 professional, installed all drivers after service pack2. I completely reinstalled all system, office, windows, etc on gx520 then added missing components but nothing. I've redone the gx270 & gx280 in the exact same manner with no sound problems. Where did I go wrong?

Message Edited by Hoostompa on 09-01-2007 06:19 PM

Posted by fireberd

on 2 Sep 2007 11:19 AM

First, the Workstation/Optiplex section if for support with your Optiplex. This Desktop section is for consumer Dimension and Inspiron Desktop system support.

However, on these systems there are "chipset drivers" that define what is on the motherboard and if there is a reinstall, the chipset drivers must be installed before installing device drivers such as the sound. e.g. (1) Install the operating system (2) install chipset drivers (3) install device drivers. It may be the same on the Optiplex.+

I am not a Dell Employee

Dell forum member since 2002

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Posted by josecjr

on 11 Jun 2011 8:30 AM

try installing the driver from this page, it worked for me.

Posted by JoelGr

on 22 Nov 2012 12:20 AM

Thank you! Unfortunately the file R56339.exe installed just fine but didn't fix the problem. I did find another answer and link for R142745.zip; but, the link is broken and the Dell site doesn't have information on it (much less the file)! The problem is a Dell 520 which has a Multimedia Audio driver not found.

Thanks anyway for trying.

Posted by natakuc4

on 22 Nov 2012 2:24 PM

Try the files here: http://ftp.dell.com/Pages/Drivers/Desktops/Optiplex/OptiPlex%20GX520/#Audio

Philip Yip

Although I am a Dell Community Rockstar I am not a Dell or Microsoft employee.

Windows Reinstallation Guide - Recommended OS: Windows 7 64 bit or 32 bit.
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Posted by SpeedStep

on 23 Nov 2012 11:36 AM

Description	Version	Released	Supported OS	Download
Analog Devices ADI 198x Integrated Audio, v.5.12.2.7010, A02 R14549.EXE	A02	8/23/2007	Windows Vista 64-bit	Download
Analog Devices ADI 198x Integrated Audio, v.5.12.01.7010, A25 R145551.EXE	A25	1/25/2007	Windows Vista 32-bit	Download
Analog Devices ADI 198x Integrated Audio, v.5.12.02.5280, A01 R96951.EXE	A01	7/5/2005	Windows XP x64	Download
Analog Devices ADI 198x Integrated Audio, v.5.12.01.5246, A23 R97809.EXE	A23	6/9/2005	Windows XP Windows 2000	Download

R145551.EXE 32 BIT

R145149.EXE 64 BIT

Systems
Dimension Desktop 2400
Dimension Desktop 3000
Dimension Desktop B110
OptiPlex 170L
OptiPlex GX270 / GX270N
OptiPlex GX280
OptiPlex GX520
OptiPlex GX620
OptiPlex SX270 / SX270N
OptiPlex SX280
Precision 360 / 360N
Precision 370
Precision 450
Precision 470
Precision 650
Precision 670

FOR WINDOWS 7 or Windows 8

http://catalog.update.microsoft.com/v7/site/Home.aspx

Click on this link to go to the Microsoft Update Catalog Website.

In the search box, type Analog Devices.

Then, look for

version 5.12.1.7010 (32 bit)

version 5.12.2.7010 (64 bit)

Click on Add to add the driver update to your Windows Update.

You must use IE6 or higher.

To use this website, you browser must have the user data persistence setting enabled.

To enable this, follow these steps:

In Internet Explorer, click Tools ,

then click Internet Options.

Click the Security tab, then click Custom Level.

In the Settings dialog box, under the Miscellaneous section,

find Userdata persistence and click Enable.

Click OK twice to save and exit.

Report Unresolved Customer Service Issues here:

Dell - Unresolved Customer Service Issues

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating.

AD198X Optiplex GX270 SX270 GX280 SX280 GX520 GX620 Precision 370 470 670

Posted by SpeedStep

on 23 Nov 2012 12:08 PM

Neither R56339.exe nor R142745.exe is the right file.

Never go to those non dell sites they seed the files deliberately with malware.

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