No sound or multimedia audio controller gx520 - Audio - Desktop - Dell Community

No sound or multimedia audio controller gx520

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No sound or multimedia audio controller gx520

  • I've read & tried as many threads as I can take.  My eyes burn.  I have no sound, no m-media audio controller.  Device manager has exclamation/questoin marks beside soundmax, sm bus control, mm audio controller.  I have the dell optiplex drivers resource cd, have unistalled and reinstalled same.  xp serv pack2 professional, installed all drivers after service pack2.   I completely reinstalled all system, office, windows, etc on gx520 then added missing components but nothing.  I've redone the gx270 & gx280 in the exact same manner with no sound problems.  Where did I go wrong?


    Message Edited by Hoostompa on 09-01-2007 06:19 PM
  • First, the Workstation/Optiplex section if for support with your Optiplex.  This Desktop section is for consumer Dimension and Inspiron Desktop system support.
     
    However, on these systems there are "chipset drivers" that define what is on the motherboard and if there is a reinstall, the chipset drivers must be installed before installing device drivers such as the sound.  e.g. (1) Install the operating system (2) install chipset drivers (3) install device drivers.  It may be the same on the Optiplex.+

    I am not a Dell Employee

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  • try installing the driver from this page, it worked for me.

  • Thank you!  Unfortunately the file R56339.exe installed just fine but didn't fix the problem.  I did find another answer and link for R142745.zip; but, the link is broken and the Dell site doesn't have information on it (much less the file)!  The problem is a Dell 520 which has a Multimedia Audio driver not found.

    Thanks anyway for trying. 

  • Try the files here: http://ftp.dell.com/Pages/Drivers/Desktops/Optiplex/OptiPlex%20GX520/#Audio

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

  • Description Version Released Supported OS Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.2.7010, A02 R14549.EXE A02 8/23/2007 Windows Vista 64-bit Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.01.7010, A25  R145551.EXE A25 1/25/2007 Windows Vista 32-bit Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.02.5280, A01  R96951.EXE A01 7/5/2005 Windows XP x64 Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.01.5246, A23  R97809.EXE A23 6/9/2005 Windows XP
    Windows 2000
    Download

    R145551.EXE         32 BIT

    R145149.EXE          64 BIT

    Systems
    Dimension Desktop 2400
    Dimension Desktop 3000
    Dimension Desktop B110
    OptiPlex 170L
    OptiPlex GX270 / GX270N
    OptiPlex GX280
    OptiPlex GX520
    OptiPlex GX620
    OptiPlex SX270 / SX270N
    OptiPlex SX280
    Precision 360 / 360N
    Precision 370
    Precision 450
    Precision 470
    Precision 650
    Precision 670

    FOR WINDOWS 7 or Windows 8

    http://catalog.update.microsoft.com/v7/site/Home.aspx

    Click on this link to go to the Microsoft Update Catalog Website.

    In the search box, type Analog Devices.

    Then, look for

    version 5.12.1.7010 (32 bit)

    or

     version 5.12.2.7010 (64 bit)

    Click on Add to add the driver update to your Windows Update.

    You must use IE6 or higher.

    To use this website, you browser must have the user data persistence setting enabled.
    To enable this, follow these steps:
    In Internet Explorer, click Tools ,
    then click Internet Options.
    Click the Security tab, then click Custom Level.
    In the Settings dialog box, under the Miscellaneous section,
    find Userdata persistence and click Enable.
    Click OK twice to save and exit.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating
    Contact USA Technical Support

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  • Neither R56339.exe nor R142745.exe is the right file.

     Never go to those non dell sites they seed the files deliberately with malware.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating
    Contact USA Technical Support

    Get Support on Twitter @DellCaresPro

  • Thank you so much for the post!! Been trying to fix my no sound problem for nearly 2 and half months, finally all sotred out. I just downloaded that R97809.EXE and ran it, restarted the comp and boom all fixed! I really appreciate the effort people like you put into helping others,  I registered to this site just to thank you lol. You are a LEGEND!

  • Hi all i hope i am not to late to respond to this post.

    I have the same problem, just am running on windows 7 on my dell GX520 and have been uninstalling some old software on my pc and the soundmax media controller was accidentally part of the ones uninstall and now i have problems installing it, as i have no sound. I downloaded the R97809 and unzipp the file and hit the installation button and got an error message (This Operating system is not supported by this software ) i would assume they are referring to the windows 7 software, can someone please help as i cannot seem to find a version for windows 7 to install on my desktop pc. Thanks in advance.

  • You have to use at LEAST the vista drivers.  R97809 is for XP.

    The Microsoft catalog Drivers work with windows 7 ,8, 10

    DirectX June 2010 is also Highly Recommended.

    Download DirectX Redist (June 2010) from Official Microsoft ...

    Download file, Extract to a folder,  RUN DXSETUP.EXE as Administrator.

    The Analog Devices AD198X codec does have WHQL drivers from the Microsoft Catalog.

    Architecture: X86
    Classification: Drivers
    Supported products: Windows 7 , Windows 8
    Supported languages: all
    Company: Analog Devices
    Driver Manufacturer: Analog Devices, Inc.
    Driver Class: Sound
    Driver Model: SoundMAX Integrated Digital Audio
    Driver Provider: Analog Devices


    microsoft catalog Analog Devices 5.12.1.7010   32 BIT

    catalog.update.microsoft.com/.../ScopedViewRedirect.aspx

    microsoft catalog Analog Devices 5.12.2.7010   64 BIT

    catalog.update.microsoft.com/.../ScopedViewRedirect.aspx

    pci\ven_8086&dev_266e&subsys_01a11028
    pci\ven_8086&dev_24d5&subsys_01761028
    pci\ven_8086&dev_27de&subsys_01bc1028
    pci\ven_8086&dev_24d5&subsys_01741028
    pci\ven_8086&dev_24d5&subsys_01681028
    pci\ven_8086&dev_24d5&subsys_01561028
    pci\ven_8086&dev_266e&subsys_01791028
    pci\ven_8086&dev_24d5&subsys_03021028
    pci\ven_8086&dev_24d5&subsys_019d1028
    pci\ven_8086&dev_27de&subsys_01ad1028
    pci\ven_8086&dev_266e&subsys_01811028
    pci\ven_8086&dev_24d5&subsys_01621028
    pci\ven_8086&dev_266e&subsys_01901028
    pci\ven_8086&dev_266e&subsys_01991028
    pci\ven_8086&dev_266e&subsys_01771028
    pci\ven_8086&dev_24d5&subsys_01691028
    pci\ven_8086&dev_24d5&subsys_01511028
    pci\ven_8086&dev_24d5&subsys_01d51028
    pci\ven_8086&dev_24d5&subsys_01571028
    pci\ven_8086&dev_266e&subsys_017b1028
    pci\ven_8086&dev_24d5&subsys_017a1028
    pci\ven_8086&dev_266e&subsys_01751028
    pci\ven_8086&dev_266e&subsys_01781028
    pci\ven_8086&dev_24d5&subsys_01541028
    pci\ven_8086&dev_24d5&subsys_01551028

    Supported Update IDs

    03ae3b46-f06f-4f4f-b76a-4c960993b94c
    06362563-621c-4630-87aa-1213f176df1f
    0cf8bc26-892f-42fc-8757-a2dd83738b4a
    11c08435-a2d1-4463-b5b9-43376f56de76
    14b19087-24fb-4a67-bdef-00045f0c5c8a
    1958c05a-2a61-4acc-bed9-cfa612946126
    1e4ec816-d9f6-44b4-af7f-e3f12e395466
    1f85a63a-592b-4929-ab13-404a36f8eb4f
    285f6780-afaf-4ad6-b9af-64c0ef376a4d
    33065cca-c120-430d-b764-5ece296e6a5e
    3d594402-0ce5-4e3f-8cb7-4d41fa14e17a
    4016e98b-38d6-45dc-aa96-e5c6c4b8afa5
    41fc584a-ba80-4eea-960a-f33ff764f2d7
    53899004-f959-4e14-9f10-8a0f0c0914ba
    542a4956-c6e3-4279-a19b-00c55045a949
    584ec490-d422-42c6-a71c-f1c9967953b7
    6864f06b-1677-41bb-be75-1aba02a61dd0
    6c81fed7-57a9-4d9e-b239-2f8679b43cae
    723320af-da7b-4217-a0ac-b047612382a0
    7f98d187-abc6-40cc-bb47-0d89c690c89f
    89886cd9-dbd2-49cf-9d81-41dfd2e3c4e5
    bf0b1225-20cf-4be7-a0f6-d854183780f1
    c3eb318a-fe4f-4e0c-8ef9-56a56e2cac48
    c8cf0039-d33e-4bc4-991a-f9e1363d4660
    cf699d9c-8ea7-4b14-b5df-29ee34d023b0
    VISTA Drivers

    R145551.EXE         32 BIT

    R145149.EXE          64 BIT

    Description Supported OS Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.2.7010, A02 R14549.EXE Windows Vista 64-bit Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.01.7010, A25  R145551.EXE Windows Vista 32-bit Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.02.5280, A01  R96951.EXE Windows XP x64 Download
    Analog Devices ADI 198x Integrated Audio, v.5.12.01.5246, A23  R97809.EXE Windows XP
    Windows 2000
    Download

    R145551.EXE         32 BIT

    R145149.EXE          64 BIT

    Systems
    Dimension Desktop 2400
    Dimension Desktop 3000
    Dimension Desktop B110
    OptiPlex 170L
    OptiPlex GX270 / GX270N
    OptiPlex GX280
    OptiPlex GX520
    OptiPlex GX620
    OptiPlex SX270 / SX270N
    OptiPlex SX280
    Precision 360 / 360N
    Precision 370
    Precision 450
    Precision 470
    Precision 650
    Precision 670

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating
    Contact USA Technical Support

    Get Support on Twitter @DellCaresPro