As I told Alejandra Mendez, the technical support 'supervisor' (who obviously has no pull in these matters), Dell has a very poor business model, and as such, I will not be purchasing Dell products again. Furthermore, while in the beginning I was willing to let bygones be bygones and move on, I witnessed actions that absolutely incensed me. From that point, I made it clear that I would be voicing my story to anyone who cared to hear it, and let them decide for themselves if they wanted to go through what I went through.
And I, in turn, am repeating this story to warn others. I will not buy Dell again. Ever.
Brett G. Scharnhorst
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