How long for Rewards to actually post after email stating they are available? - Customer Care - Forum - USA Customer Care Board - Dell Community

How long for Rewards to actually post after email stating they are available?

USA Customer Care Board

USA Customer Care Board
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How long for Rewards to actually post after email stating they are available?

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Received email that my Rewards are available in my balance. Of course it takes me a while to find my balance as Dell decided it was not a good idea to put the Rewards balance under the Rewards tab, instead you have to search account instead. Nice job Dell.

I refuse to call Dell as the service is so incredibly bad with them.  So..how long after I receive the email stating the Rewards are available, they are?

Thanks,

EDIT: My Rewards shows a balance of -$14.92 even though I never returned anything. And my new Rewards of $57.98 does not show up, ever though the email from Dell states it in now in my balance. Go figure. 

All Replies
  • Greetings,

    Sorry to hear that. Please private message the order number, registered name on the account and your email address. Also, please confirm your Dell rewards account #. I'll reach out to our gift card team for an update and keep you posted. 

    You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.

    Dell-Sahana R
    Social Media and Community Professional
    #IWork4Dell
    Order Status
    Download Drivers

  • While I appreciate you responding, and I sent you 2 PMs per your post, based on prior experience with Dell, I know this will not get resolved. 

    I thought I would give Dell another chance. I was wrong, Dell is a horrible company with very poor service. Their IT dept is horrible, constant website issues, and a chat that never resolves a thing.

     I will be closing my account after all of this. Perhaps Dell will shock me, for once. I doubt it though. This is what Dell is. 

  • Greetings,

    Sorry to hear that. I have responded via Private message. 


    Dell-Sahana R
    Social Media and Community Professional
    #IWork4Dell
    Order Status
    Download Drivers