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Warranty is showing wrong Monitor model?

USA Customer Care Board

USA Customer Care Board
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Warranty is showing wrong Monitor model?

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I purchased a monitor back in April 2016 (U2515H), and have had a black spot in the middle of the screen. I went to enter in the service tag number, and It is showing up as a S2316M? On top of that it says the warranty is expired, and the details show it was only active for 1 day. It also shows the warranty expiring 3 months before I purchased it, and that it was shipped 6 months after the purchase date? 

Anyone else having this issue?

All Replies
  • Click my DELL-username and send me a Private Message with the U2515H Service Tag number and 20 digit serial number.

    * Did you purchase this new directly from Dell? Or from a reseller?
    * If purchased directly from Dell, from what country website was the purchase made?

    and have had a black spot in the middle of the screen.
    * Post pictures of the standalone U2515H Built-in Diagnostics colored screens showing the black spot. Page 56.