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Invalid Service Tag

USA Customer Care Board

USA Customer Care Board
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Invalid Service Tag

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I bought a new Dell Inspiron 15 3567 from compuindia.com and it was delivered on 04-Jul-2017. But since then, my service tag and express service code is not reflecting anywhere on support pages. I have also raised complaint on July 07, 2017 but not completed yet. What to do now?

All Replies
  • Contact the seller from whom you purchased the system -- only they can assist.

  • I have already contacted seller. He forwarded my concern to INDIA CSB CARE email. They registered complaint with number 950548748 but not resolved from a week.

  • I would then insist the seller resolve the problem, or issue a refund.  

    If the tag isn't being transferred, it may be a grey-market system (imported other than by Dell) -- or a used system from somewhere, etc.

  • What I have to do now?

  • I would strongly suggest you proceed as above.  Insist the seller provide the transfer, or a refund.