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Order not found?

USA Customer Care Board

USA Customer Care Board
This board is for USA Customer Care (NON-technical) issues

Order not found?

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I placed an order through Dell Outlet yesterday and immediately received an email including a Dell purchase ID.  When I attempt to check the order status using the purchase ID, no order is found.  I have tried calling and chatting with customer support and the several people I spoke with are unable to find anything associated with that purchase ID.  They concluded the order did not go through.  Is this right?  Why would I get a confirmation email if the order didn't go through?

All Replies
  • Greetings,

    Thank you for bringing this to our notice. Please private message the Dell purchase ID, registered name on the account and your email address. Let me try and retrieve tthe order details for you.

    You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.

    Dell-Sahana R
    Social Media and Community Professional
    Order Status
    Download Drivers

  • Private message sent