Ordering issues and no help over the phone... Help please - Customer Care - Forum - USA Customer Care Board - Dell Community

Ordering issues and no help over the phone... Help please

USA Customer Care Board

USA Customer Care Board
This board is for USA Customer Care (NON-technical) issues

Ordering issues and no help over the phone... Help please

This question is not answered

So I recently received a Dell Outlet Inspiron 15 - 5565  scratch and dented. When i received the laptop the front of the case was opened slightly, not snapped together all the way, and there is a refurbished sticker on the bottom. Shouldn't a scratch and dented laptop not be refurbished and not be opened? So I called Dell support and they said that I ordered a refurbished laptop, even though I have proof that I ordered a scratch and dented one and they would not provide any help.

Plus the quad core processor that I ordered should be "up to 3.4GHz" but my computer is listing it at 2.5GHz. Is this just a setting issue or should did they send me the wrong one?

Help please, I am feeling like I got swindled.

All Replies
  • Greetings Jason,

    Thanks for reaching out. I regret the inconvenience caused. 

    Please private message the order number, registered name on the account and your email address. Let me review the order details and assist you with your queries.

    You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.

    Dell-Sahana R
    Social Media and Community Professional
    #IWork4Dell
    Order Status
    Download Drivers

  • Private message has been sent

  • Private Message was sent on the 12th and I still have not received a response after 2 full days?

  • So make it 5 full days! Great customer service...