So I recently received a Dell Outlet Inspiron 15 - 5565 scratch and dented. When i received the laptop the front of the case was opened slightly, not snapped together all the way, and there is a refurbished sticker on the bottom. Shouldn't a scratch and dented laptop not be refurbished and not be opened? So I called Dell support and they said that I ordered a refurbished laptop, even though I have proof that I ordered a scratch and dented one and they would not provide any help.
Plus the quad core processor that I ordered should be "up to 3.4GHz" but my computer is listing it at 2.5GHz. Is this just a setting issue or should did they send me the wrong one?
Help please, I am feeling like I got swindled.
Thanks for reaching out. I regret the inconvenience caused.
Please private message the order number, registered name on the account and your email address. Let me review the order details and assist you with your queries.
You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.
Dell-Sahana R Social Media and Community Professional #IWork4Dell Order Status Download Drivers
Private message has been sent
Private Message was sent on the 12th and I still have not received a response after 2 full days?
So make it 5 full days! Great customer service...